Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

February 2018
Kapil Bhatt with his wife Preeti and new baby girl Yana and son Dev.

Dad delivers wife’s baby then returns to work

Being present for the birth of his first child was a precious moment for new dad Kapil Bhatt. It was a joyous occasion he and his wife Preeti shared in the safe surrounds of a hospital birthing unit. But little did they realise that just 15 months later what he

Full Story
January 2018
Aaron and Viyada Corbett with their children, twin girls Aria and Amika and son Nite

Thai franchisee makes Crest history

She’s created a unique slice of history by becoming CrestClean’s first franchisee from Thailand. For Viyada Corbett, being able to have a business of her own was something she never thought would be possible. “It’s awesome, just amazing,” she says. “When I came to New Zealand it was my dream

Full Story
January 2018
Richard Johnston, Panmure Bridge School Principal, with Dries Mangnus, CrestClean’s Auckland Central Regional Manager.

Principal’s delight at rugby balls prize

It didn’t take long for children at an Auckland school to get their hands on rugby balls won by their principal. Richard Johnston was one of the six lucky winners in a promotion to celebrate the success of Crest PropertyCare – CrestClean’s new caretaking service for schools. He revealed his

Full Story
January 2018
Nicole Ratuszny says she’s loving her new support role for CrestClean

Legal eagle a boost for Crest team

An up-and-coming legal eagle is enjoying her new support role for CrestClean’s Wellington operations. Nicole Ratuszny, who is at university studying for a degree in HR and law, says she’s loving the variety of the part-time job. “I’m learning a lot and dealing with a lot of different clients. It’s

Full Story
January 2018
Smithesh Thomas hands out pizza to youngsters at Somerset Crescent School, Palmerston North.

Cleanest Classroom a win-win for all

It’s no wonder these kids look so pleased themselves after scoring a pizza lunch for being so tidy. The Somerset Crescent School youngsters were rewarded with the tasty treat for winning CrestClean’s Cleanest Classroom Award. The competition is run at many of the 430 schools that are cleaned by CrestClean

Full Story
January 2018

Principal’s joy at winning Crest PropertyCare draw

There will be no shortage of rugby balls when kids return to Hamilton’s Te Kowhai School next term. Tony Grey was one of six lucky principals who won a bag of rugby balls as part of a promotion to celebrate the success of Crest PropertyCare – CrestClean’s new caretaking service

Full Story
January 2018
HyperClean is a highly-effective cleaner that neutralises germs in a single step.

Disinfectants out for greener and safer alternative

The days of using disinfectant are over for a leading commercial cleaning company behind a pioneering move to develop a unique Kiwi-made greener and safer alternative. Following extensive product testing, CrestClean ditched disinfectants from its cleaning regimes and switched its cleaning personnel to the new eco-friendly multipurpose product. HyperClean is

Full Story
January 2018
Kay Crofskey, Principal of Welbourn School, receives rugby balls from Prasun Acharya, CrestClean’s Taranaki Regional Manager.

Win surprises principal in Crest PropertyCare draw

When Kay Crofskey entered a draw to win a bag of rugby balls she didn’t exactly rate her chances of being one of the six lucky winners. “I’m not usually lucky but I am very happy to be a winner this time,” said Kay, Principal of Welbourn School, New Plymouth.

Full Story
December 2017
Craig Starrenburg and Judy-Anne Sunby receive the rugby balls from Barbara de Vries, CrestClean’s Nelson Regional Manager.

School bags a prize in Crest PropertyCare draw

When Steve Matthews scored a bag of rugby balls for his school the timing of his win couldn’t be better. Steve, the Principal of Tasman Bay Christian School, was one of the six lucky winners in a promotion to celebrate the success of Crest PropertyCare – CrestClean’s new caretaking service

Full Story
December 2017

Boy’s card inspires Crest’s business owners

When an 8-year-old wrote a heartfelt “thank you” card for his classroom cleaners he had no idea of the effect the sentiments it contained would have. The boy’s hand-written card, left for CrestClean’s Kumaran Nair and his wife Reshmi, spelled out his gratitude for the couple’s work at Christchurch’s Westburn

Full Story
December 2017
Sharnjit Singh and Mandeep Kaur with CrestClean’s Wellington Regional Manager Richard Brodie at Lyall Bay School.

Quality the key as Crest lands more schools

CrestClean has been chalking up new school contracts as the company’s shining reputation for quality cleaning spreads throughout the Wellington region. Richard Brodie, CrestClean’s Wellington Regional Manager, said principals looking for a top-notch cleaning service were learning about the company by word of mouth. “Principals talk to principals and it’s

Full Story
November 2017
Ajneel and Bhartika Singh hand out pizza to Room 17 students at Howick intermediate School for winning the Cleanest Classroom Award.

Pizza treat for Cleanest Classroom winners

Cleaning just got a whole lot easier at Howick Intermediate School – and it’s all due to CrestClean’s Cleanest Classroom Award. Ajneel and Bhartika Singh, who look after the Auckland school, say it’s thanks to the programme that classrooms are no longer being left messy. It means they don’t have

Full Story

All Customer Care News

  • Kids snap up Crest PropertyCare prize

    Gareth Swete, Principal of Sawyers Bay School, with youngsters trying out the new rugby balls. Looking on (right) is Tony Kramers, CrestClean's Dunedin Regional Manager. Kids were just itching to grab a piece of the action when a prize of six rugby balls arrived at ...

    FULL STORY
  • Dad delivers wife’s baby then returns to wor...

    Kapil Bhatt with his wife Preeti and new baby girl Yana and son Dev.

    Kapil Bhatt with his wife Preeti and new baby girl Yana and son Dev. Being present for the birth of his first child was a precious moment for new dad Kapil Bhatt. It was a joyous occasion he and his wife Preeti shared in the safe surrounds of a hospital birthing ...

    FULL STORY
  • Thai franchisee makes Crest history

    Aaron and Viyada Corbett with their children, twin girls Aria and Amika and son Nite

    Aaron and Viyada Corbett with their children, twin girls Aria and Amika and son Nite She’s created a unique slice of history by becoming CrestClean’s first franchisee from Thailand. For Viyada Corbett, being able to have a business of her own was something ...

    FULL STORY
  • Principal’s delight at rugby balls prize

    Richard Johnston, Panmure Bridge School Principal, with Dries Mangnus, CrestClean’s Auckland Central Regional Manager.

    Richard Johnston, Panmure Bridge School Principal, with Dries Mangnus, CrestClean’s Auckland Central Regional Manager. It didn’t take long for children at an Auckland school to get their hands on rugby balls won by their principal. Richard Johnston was one ...

    FULL STORY
  • Legal eagle a boost for Crest team

    Nicole Ratuszny says she’s loving her new support role for CrestClean

    Nicole Ratuszny says she’s loving her new support role for CrestClean An up-and-coming legal eagle is enjoying her new support role for CrestClean’s Wellington operations. Nicole Ratuszny, who is at university studying for a degree in HR and law, says ...

    FULL STORY
  • Cleanest Classroom a win-win for all

    Smithesh Thomas hands out pizza to youngsters at Somerset Crescent School, Palmerston North.

    Smithesh Thomas hands out pizza to youngsters at Somerset Crescent School, Palmerston North. It’s no wonder these kids look so pleased themselves after scoring a pizza lunch for being so tidy. The Somerset Crescent School youngsters were rewarded with the ...

    FULL STORY
  • Principal’s joy at winning Crest PropertyCar...

    Tony Grey, Te Kowhai School Principal, receives the rugby balls from Nivitesh Kumar, CrestClean’s Waikato Regional Manager. There will be no shortage of rugby balls when kids return to Hamilton’s Te Kowhai School next term. Tony Grey was one of six lucky ...

    FULL STORY
  • Disinfectants out for greener and safer altern...

    HyperClean is a highly-effective cleaner that neutralises germs in a single step.

    HyperClean is a highly-effective cleaner that neutralises germs in a single step. The days of using disinfectant are over for a leading commercial cleaning company behind a pioneering move to develop a unique Kiwi-made greener and safer alternative. Following ...

    FULL STORY
  • Win surprises principal in Crest PropertyCare ...

    Kay Crofskey, Principal of Welbourn School, receives rugby balls from Prasun Acharya, CrestClean’s Taranaki Regional Manager.

    Kay Crofskey, Principal of Welbourn School, receives rugby balls from Prasun Acharya, CrestClean’s Taranaki Regional Manager. When Kay Crofskey entered a draw to win a bag of rugby balls she didn’t exactly rate her chances of being one of the six lucky ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 606
    606 franchised business operators in New Zealand.
  • 1695
    1695 personnel in New Zealand alone.
  • 4378
    4378 Business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months.

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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