Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

June 2018
Crest’s Managing Director Grant McLauchlan with Frucor’s Jackie Rzepka and Viky Narayan, CrestClean’s Regional Manager South Auckland.

21-year anniversaries to celebrate for Crest and high-profile customer

  Twenty one years was a talking point when CrestClean’s boss dropped in on one of the company’s high-profile customers. CrestClean is marking 21 years of providing a professional cleaning services to its customers throughout the country. So when Managing Director Grant McLauchlan paid a courtesy visit to food manufacturer

Full Story
May 2018

Principal praises Crest for improving cleanliness of school bathrooms

Clean toilets are often said to be one of the marks of a good school. They are an area renowned for getting messy and ensuring they are properly cleaned calls for a systematic approach using tried and tested techniques. Improving the cleanliness of the loos was a driving factor that

Full Story
May 2018
Chris Churchward, General Manager Autoworld Timaru, with Murray Kelly and his new Nissan Navara.

Dealership delighted with quality of cleaning

Chris Churchward is delighted how shiny the floor looks at the vehicle dealership he manages. But when he thinks back to how things were a year ago before CrestClean was engaged there’s just no comparison, he says. Chris, General Manager of Autoworld Timaru, says Crest business owner Murray Kelly has

Full Story
May 2018

Keeping a tidy classroom wins these kids a tasty pizza reward

Being tidy is not normally a priority for most school kids who have plenty of other things to occupy their young minds. But at Ashburton Borough School there’s been a ground shift in attitude by Year 7 and 8 students – and it’s all due to CrestClean’s Cleanest Classroom Award.

Full Story
May 2018

Principal’s surprise and delight at finding CrestClean looking after his new school

It’s not only CrestClean business owners who are reaping the benefits of relocating to regional New Zealand. There has been a steady flow south of people from the Auckland area seeking a better life for themselves and their family. And who can blame them. With less traffic to contend with,

Full Story
April 2018

Crest’s classroom award gets a big tick from principal

It’s not only the kids who have been swept up by the excitement of being involved in CrestClean’s Cleanest Classroom Award. Principal Charlotte Castle says everyone at Red Hill Primary School has been totally captivated. “It’s competitive among the kids but also among the staff. It’s become quite infectious!” The

Full Story
April 2018
Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes.

Crest praised for its efficiency and high standard of apartment building clean

A landmark apartment complex in Tauranga is utilising CrestClean’s Pure Water System to ensure the building’s exterior remains pristine. The Anchorage has recently undergone a major facelift with the completion of multimillion dollar project to reclad the15-year-old Mount Maunganui building. Twice yearly exterior cleaning of the Salisbury Ave complex is

Full Story
April 2018

School principal: They’re best cleaners ever!

A CrestClean team has been given a shining accolade by a school principal, who says they are the best cleaners he’s ever seen. Paul Shepherd says Salendra Chetty and Artika Mala do an outstanding job at Maunu School. “I’ve been involved in schools now for 40 odd years and they

Full Story
April 2018
Shareen Raj, CrestClean’s new Regional Manager for Palmerston North.

New manager has eye on increasing growth in Palmerston North and Kapiti Coast

Starting in the cleaning industry at “ground level” gave her the passion and inspiration to aim for a senior management position with CrestClean. Shareen Raj, CrestClean’s new Regional Manager for Palmerston North, says being appointed to the key role is a dream come true and the experience of being a

Full Story
April 2018

Crest’s cooks raise $500 for school fundraiser

Hungry visitors cleaned out the entire stock of home-made dumplings cooked up by Crest’s Taranaki team for a school fundraiser. There was a mini stampede for the tasty treats when Regional Manager Prasun Acharya and his wife Diksha Niraula set up their stall during a gala evening at Vogeltown School.

Full Story
March 2018
Angela Smith, Principal, receives prizes for the Mauku Fun Run from CrestClean’s Viky Narayan. Looking on is pupil Jaxon McMurtrie

Crest plays part in school’s fundraiser

CrestClean has played a part in helping to make a school’s annual fundraiser a runaway success. The popular Mauku Fun Run this year raised $8,000 towards school resources, the money enabling youngsters to enjoy extra activities outside the classroom. Viky Narayan, CrestClean’s South and East Auckland Regional Manager, donated two

Full Story
March 2018
CrestClean’s Caroline Wedding (left) puts on a morning tea. With her is caretaker Thang Hlawnceu and Windy Ridge School staff Sarah Turner, Brenda McPherson, Amanda Hurley, Jane Brown and Caroline Walker

Thumbs up for Crest PropertyCare

A busy Auckland school’s ground-breaking decision to switch its caretaking to a contracted based service is proving a big hit with staff. Windy Ridge School Principal Brenda McPherson is delighted with the new arrangement and says nothing is too much trouble for Crest PropertyCare’s Thang Hlawnceu. “He’s really committed to

Full Story

All Customer Care News

  • 21-year anniversaries to celebrate for Crest a...

    Crest’s Managing Director Grant McLauchlan with Frucor’s Jackie Rzepka and Viky Narayan, CrestClean’s Regional Manager South Auckland.

      Crest’s Managing Director Grant McLauchlan with Frucor’s Jackie Rzepka and Viky Narayan, CrestClean’s Regional Manager South Auckland. Twenty one years was a talking point when CrestClean’s boss dropped in on one of the company’s high-profile ...

    FULL STORY
  • Meet our newest Taranaki team

    Afelee Niumea and Makalita Afelee with CrestClean’s Taranaki Regional Manager Prasun Acharya.

      Afelee Niumea and Makalita Afelee with CrestClean’s Taranaki Regional Manager Prasun Acharya. Working for themselves had seemed an impossible dream for husband and wife Afelee Niumea and Makalita Afelee. They’d managed to buy a home of their own - ...

    FULL STORY
  • Principal praises Crest for improving cleanlin...

    CrestClean business owner Krishna Kumar hands out pizza to children in Willoby Class at Longbeach School in Ashburton. Clean toilets are often said to be one of the marks of a good school. They are an area renowned for getting messy and ensuring they are ...

    FULL STORY
  • Dealership delighted with quality of cleaning

    Chris Churchward, General Manager Autoworld Timaru, with Murray Kelly and his new Nissan Navara.

    Chris Churchward, General Manager Autoworld Timaru, with Murray Kelly and his new Nissan Navara. Chris Churchward is delighted how shiny the floor looks at the vehicle dealership he manages. But when he thinks back to how things were a year ago before CrestClean ...

    FULL STORY
  • Keeping a tidy classroom wins these kids a tas...

    Everyone was happy when CrestClean business owner Krishna Kumar turned up with pizza for the winning class at Ashburton Borough School. Being tidy is not normally a priority for most school kids who have plenty of other things to occupy their young minds. But at ...

    FULL STORY
  • Principal’s surprise and delight at finding ...

    Bruce Tilby receives a copy of CrestClean’s anniversary book from Ashitosh Prasad. It’s not only CrestClean business owners who are reaping the benefits of relocating to regional New Zealand. There has been a steady flow south of people from the Auckland ...

    FULL STORY
  • Crest’s classroom award gets a big tick from...

    Pupils in Class Amua win the Cleanest Classroom Award at Red Hill Primary School, Auckland. Handing out the pizza prize is CrestClean’s Mohammed Ashad. It’s not only the kids who have been swept up by the excitement of being involved in CrestClean’s Cleanest ...

    FULL STORY
  • Crest praised for its efficiency and high stan...

    Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes.

    Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes. A landmark apartment complex in Tauranga is utilising CrestClean’s Pure Water System to ensure the building’s exterior remains pristine. The Anchorage has recently undergone a major facelift ...

    FULL STORY
  • School principal: They’re best cleaners ever...

    Salendra Chetty with some feijoas for Maunu School. A CrestClean team has been given a shining accolade by a school principal, who says they are the best cleaners he’s ever seen. Paul Shepherd says Salendra Chetty and Artika Mala do an outstanding job at Maunu ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 613
    613 franchised business operators in New Zealand.
  • 1745
    1745 personnel in New Zealand alone.
  • 4676
    4676 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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