Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

December 2017

Boy’s card inspires Crest’s business owners

When an 8-year-old wrote a heartfelt “thank you” card for his classroom cleaners he had no idea of the effect the sentiments it contained would have. The boy’s hand-written card, left for CrestClean’s Kumaran Nair and his wife Reshmi, spelled out his gratitude for the couple’s work at Christchurch’s Westburn

Full Story
December 2017
Sharnjit Singh and Mandeep Kaur with CrestClean’s Wellington Regional Manager Richard Brodie at Lyall Bay School.

Quality the key as Crest lands more schools

CrestClean has been chalking up new school contracts as the company’s shining reputation for quality cleaning spreads throughout the Wellington region. Richard Brodie, CrestClean’s Wellington Regional Manager, said principals looking for a top-notch cleaning service were learning about the company by word of mouth. “Principals talk to principals and it’s

Full Story
November 2017
Ajneel and Bhartika Singh hand out pizza to Room 17 students at Howick intermediate School for winning the Cleanest Classroom Award.

Pizza treat for Cleanest Classroom winners

Cleaning just got a whole lot easier at Howick Intermediate School – and it’s all due to CrestClean’s Cleanest Classroom Award. Ajneel and Bhartika Singh, who look after the Auckland school, say it’s thanks to the programme that classrooms are no longer being left messy. It means they don’t have

Full Story
November 2017

Meet CrestClean’s ‘queen of kindies’

Her approach to the job and going the extra mile have won her many plaudits from happy customers. And in her manager’s eyes, she’s queen of the kindies after great feedback he’s received about the standard of her work. Jim McManus, CrestClean’s Whangarei Regional Manager, says Tish Geaumb is a

Full Story
November 2017
Mandip Kaur and Amardeep Singh have doubled the size of their business.

Work stress gone after buying Crest business

When Amardeep Singh decided to quit his management job with Z Energy he was pumped knowing he’d made the right decision. After a decade of working for the fuel firm, he decided the time was right to rev up his CrestClean franchise and go full time with the business he’d

Full Story
November 2017
Nicky and Tony Kramers are Master Franchisees for CrestClean in Dunedin.

Franchise awards finalists praised for hard work

CrestClean managers have been praised by the company for being recognised in the Westpac New Zealand Franchise Awards. Dunedin Regional Managers Tony and Nicky Kramers were finalists in the Regional Master Franchisee of the Year category, and Auckland Quality Assurance Co-ordinator Julie Griffin, also a finalist, was Highly Commended in

Full Story
November 2017

School’s delight at Cleanest Classroom Award

A reward scheme that encourages kids to be tidy at school has been hailed as a game-changer after it was introduced at an Auckland school. Staff at Sancta Maria Catholic Primary have been impressed by CrestClean’s Cleanest Classroom Award. School Administrator Gina James says she loves the incentive programme. The

Full Story
November 2017

Dumplings raise $682 for school’s fundraiser

CrestClean Taranaki teams raised $682 to help enrich the lives of Kiwi kids who would otherwise miss out on experiences many of us take for granted. They cooked up a storm by making lashings of tasty dumplings to sell at a fundraising gala day for Spotswood Primary School. Principal Mark

Full Story
November 2017

Crest couple win NZ Franchise Award

CrestClean business owners Dan Pariachi and Madhu Mala have scooped a major award at an annual event that recognises excellence in New Zealand’s franchise sector. The Dunedin couple are national winners in the Business Services category of the Westpac New Zealand Franchise Awards. It’s a remarkable achievement for the husband

Full Story
November 2017

Principal delighted as Crest takes over caretaking

Auckland’s Glen Taylor School has a new caretaker and Principal Chris Herlihy couldn’t be happier with the decision they made to go with Crest PropertyCare. From the moment Hari Krishna took over caretaking duties the effect was crystal clear to everyone, says Chris. “When Hari came on board the community

Full Story
November 2017

High praise from multinational company

At PwC Centre in Christchurch, Grace Choi is one of the landmark building’s shining stars. On the floor occupied by PricewaterhouseCoopers, Grace and her husband Michael Kim have won praise from staff for the high standard of cleaning and their attention to detail. Bronwyn Hill, an Executive Assistant at the

Full Story
October 2017

Business booming for Fijian couple

They have been operating for less than a year but this forward-thinking couple have revealed a succession plan to ensure their cleaning business is in good hands after they step down. Not that Anzila and Gyaneshwar Dass have any thoughts hanging up their cleaning gear just yet. For them business

Full Story

All Customer Care News

  • Boy’s card inspires Crest’s business owner...

    Kumaran Nair was touched to find a ‘thank you’ card for him and his wife from a primary school child. When an 8-year-old wrote a heartfelt “thank you” card for his classroom cleaners he had no idea of the effect the sentiments it contained would ...

    FULL STORY
  • Quality the key as Crest lands more schools

    Sharnjit Singh and Mandeep Kaur with CrestClean’s Wellington Regional Manager Richard Brodie at Lyall Bay School.

    Sharnjit Singh and Mandeep Kaur with CrestClean’s Wellington Regional Manager Richard Brodie at Lyall Bay School. CrestClean has been chalking up new school contracts as the company’s shining reputation for quality cleaning spreads throughout the Wellington ...

    FULL STORY
  • Pizza treat for Cleanest Classroom winners

    Ajneel and Bhartika Singh hand out pizza to Room 17 students at Howick intermediate School for winning the Cleanest Classroom Award.

    Ajneel and Bhartika Singh hand out pizza to Room 17 students at Howick intermediate School for winning the Cleanest Classroom Award. Cleaning just got a whole lot easier at Howick Intermediate School – and it’s all due to CrestClean’s Cleanest Classroom ...

    FULL STORY
  • Meet CrestClean’s ‘queen of kindies’

    Tish Geaumb began cleaning to subsidise her living expenses when she was a student. Her approach to the job and going the extra mile have won her many plaudits from happy customers. And in her manager’s eyes, she’s queen of the kindies after great feedback ...

    FULL STORY
  • Work stress gone after buying Crest business

    Mandip Kaur and Amardeep Singh have doubled the size of their business.

    Mandip Kaur and Amardeep Singh have doubled the size of their business. When Amardeep Singh decided to quit his management job with Z Energy he was pumped knowing he’d made the right decision. After a decade of working for the fuel firm, he decided the time ...

    FULL STORY
  • Franchise awards finalists praised for hard wo...

    Nicky and Tony Kramers are Master Franchisees for CrestClean in Dunedin.

    Nicky and Tony Kramers are Master Franchisees for CrestClean in Dunedin. CrestClean managers have been praised by the company for being recognised in the Westpac New Zealand Franchise Awards. Dunedin Regional Managers Tony and Nicky Kramers were finalists in the ...

    FULL STORY
  • School’s delight at Cleanest Classroom Award

    Ajneel and Bhartika Singh with Room 5 teacher Carolyn Thomas at Sancta Maria Catholic Primary School. A reward scheme that encourages kids to be tidy at school has been hailed as a game-changer after it was introduced at an Auckland school. Staff at Sancta Maria ...

    FULL STORY
  • Dumplings raise $682 for school’s fundraiser

    Diksha Niraula serving up the Nepalese dumplings she prepared with the help of franchisees Vrinda Nautiyal (left) and Isha Pyakurel. CrestClean Taranaki teams raised $682 to help enrich the lives of Kiwi kids who would otherwise miss out on experiences many of us ...

    FULL STORY
  • Crest couple win NZ Franchise Award

    Dan Pariachi and Madhu Mala receive their Award from Michelle Malcolm of Crowe Horwath (left). CrestClean business owners Dan Pariachi and Madhu Mala have scooped a major award at an annual event that recognises excellence in New Zealand’s franchise ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 606
    606 franchised business operators in New Zealand.
  • 1695
    1695 personnel in New Zealand alone.
  • 4378
    4378 Business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months.

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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