Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

April 2018

Crest’s classroom award gets a big tick from principal

It’s not only the kids who have been swept up by the excitement of being involved in CrestClean’s Cleanest Classroom Award. Principal Charlotte Castle says everyone at Red Hill Primary School has been totally captivated. “It’s competitive among the kids but also among the staff. It’s become quite infectious!” The

Full Story
April 2018
Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes.

Crest praised for its efficiency and high standard of apartment building clean

A landmark apartment complex in Tauranga is utilising CrestClean’s Pure Water System to ensure the building’s exterior remains pristine. The Anchorage has recently undergone a major facelift with the completion of multimillion dollar project to reclad the15-year-old Mount Maunganui building. Twice yearly exterior cleaning of the Salisbury Ave complex is

Full Story
April 2018

School principal: They’re best cleaners ever!

A CrestClean team has been given a shining accolade by a school principal, who says they are the best cleaners he’s ever seen. Paul Shepherd says Salendra Chetty and Artika Mala do an outstanding job at Maunu School. “I’ve been involved in schools now for 40 odd years and they

Full Story
April 2018
Shareen Raj, CrestClean’s new Regional Manager for Palmerston North.

New manager has eye on increasing growth in Palmerston North and Kapiti Coast

Starting in the cleaning industry at “ground level” gave her the passion and inspiration to aim for a senior management position with CrestClean. Shareen Raj, CrestClean’s new Regional Manager for Palmerston North, says being appointed to the key role is a dream come true and the experience of being a

Full Story
April 2018

Crest’s cooks raise $500 for school fundraiser

Hungry visitors cleaned out the entire stock of home-made dumplings cooked up by Crest’s Taranaki team for a school fundraiser. There was a mini stampede for the tasty treats when Regional Manager Prasun Acharya and his wife Diksha Niraula set up their stall during a gala evening at Vogeltown School.

Full Story
March 2018
Angela Smith, Principal, receives prizes for the Mauku Fun Run from CrestClean’s Viky Narayan. Looking on is pupil Jaxon McMurtrie

Crest plays part in school’s fundraiser

CrestClean has played a part in helping to make a school’s annual fundraiser a runaway success. The popular Mauku Fun Run this year raised $8,000 towards school resources, the money enabling youngsters to enjoy extra activities outside the classroom. Viky Narayan, CrestClean’s South and East Auckland Regional Manager, donated two

Full Story
March 2018
CrestClean’s Caroline Wedding (left) puts on a morning tea. With her is caretaker Thang Hlawnceu and Windy Ridge School staff Sarah Turner, Brenda McPherson, Amanda Hurley, Jane Brown and Caroline Walker

Thumbs up for Crest PropertyCare

A busy Auckland school’s ground-breaking decision to switch its caretaking to a contracted based service is proving a big hit with staff. Windy Ridge School Principal Brenda McPherson is delighted with the new arrangement and says nothing is too much trouble for Crest PropertyCare’s Thang Hlawnceu. “He’s really committed to

Full Story
March 2018

Kids’ heartfelt message to cleaners

CrestClean’s Rozelyn Maharaj has been bowled over by a card from 20 youngsters at a Dunedin school after she went the extra mile when a classroom was left in a mess. Their collective message brought Rozelyn to tears after she discovered a giant “sorry” card had been left for her

Full Story
March 2018
Rachel Gill receives her Certificate of Long Service from Viky Narayan, CrestClean’s Auckland South Regional Manager.

Popular couple are customer-focussed

Business owners Shivraj Gill and his wife Rachel are highly regarded by their Auckland customers they clean for. It means that whenever they take a well-deserved break questions are soon asked as to how long they will be away. Viky Narayan, CrestClean’s Auckland South Regional Manager says the popular couple

Full Story
March 2018
Jijoy Johny says he loves running his own cleaning business.

Crest ticks all boxes for stay-at-home dad

Jijoy Johny has plenty of time to spend with his two young daughters. As a stay-at-home dad he has all day free until the early evening, when his thoughts turn to work and he leaves home to look after his CrestClean customers in the Wairarapa. The 36-year-old dad says being

Full Story
March 2018
Kath Joblin, Principal St Thomas More Catholic School, says Mike Warnes has made a huge impact in his role as the caretaker.

Blown away by Crest PropertyCare’s service

He might be there just five hours each week but the huge difference he’s making to the school’s appearance is a hot topic of conversation for parents and teachers. Kath Joblin, Principal at St Thomas More Catholic School, says having a caretaker on a contract arrangement has worked out better

Full Story
February 2018
Kapil Bhatt with his wife Preeti and new baby girl Yana and son Dev.

Dad delivers wife’s baby then returns to work

Being present for the birth of his first child was a precious moment for new dad Kapil Bhatt. It was a joyous occasion he and his wife Preeti shared in the safe surrounds of a hospital birthing unit. But little did they realise that just 15 months later what he

Full Story

All Customer Care News

  • Crest’s classroom award gets a big tick from...

    Pupils in Class Amua win the Cleanest Classroom Award at Red Hill Primary School, Auckland. Handing out the pizza prize is CrestClean’s Mohammed Ashad. It’s not only the kids who have been swept up by the excitement of being involved in CrestClean’s Cleanest ...

    FULL STORY
  • Crest praised for its efficiency and high stan...

    Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes.

    Body corp chairman Shane Kennedy with CrestClean’s Mike Warnes. A landmark apartment complex in Tauranga is utilising CrestClean’s Pure Water System to ensure the building’s exterior remains pristine. The Anchorage has recently undergone a major facelift ...

    FULL STORY
  • School principal: They’re best cleaners ever...

    Salendra Chetty with some feijoas for Maunu School. A CrestClean team has been given a shining accolade by a school principal, who says they are the best cleaners he’s ever seen. Paul Shepherd says Salendra Chetty and Artika Mala do an outstanding job at Maunu ...

    FULL STORY
  • New manager has eye on increasing growth in Pa...

    Shareen Raj, CrestClean’s new Regional Manager for Palmerston North.

    Shareen Raj, CrestClean’s new Regional Manager for Palmerston North. Starting in the cleaning industry at “ground level” gave her the passion and inspiration to aim for a senior management position with CrestClean. Shareen Raj, CrestClean’s new Regional ...

    FULL STORY
  • Crest’s cooks raise $500 for school fundrais...

    Prasun Acharya and his wife Diksha Niraula spent hours cooking dumplings for a school’s fundraiser. Hungry visitors cleaned out the entire stock of home-made dumplings cooked up by Crest’s Taranaki team for a school fundraiser. There was a mini stampede for ...

    FULL STORY
  • Crest plays part in school’s fundraiser

    Angela Smith, Principal, receives prizes for the Mauku Fun Run from CrestClean’s Viky Narayan. Looking on is pupil Jaxon McMurtrie

    Angela Smith, Principal, receives prizes for the Mauku Fun Run from CrestClean’s Viky Narayan. Looking on is pupil Jaxon McMurtrie CrestClean has played a part in helping to make a school’s annual fundraiser a runaway success. The popular Mauku Fun Run this ...

    FULL STORY
  • Thumbs up for Crest PropertyCare

    CrestClean’s Caroline Wedding (left) puts on a morning tea. With her is caretaker Thang Hlawnceu and Windy Ridge School staff Sarah Turner, Brenda McPherson, Amanda Hurley, Jane Brown and Caroline Walker

    CrestClean’s Caroline Wedding (left) puts on a morning tea. With her is caretaker Thang Hlawnceu and Windy Ridge School staff Sarah Turner, Brenda McPherson, Amanda Hurley, Jane Brown and Caroline Walker A busy Auckland school’s ground-breaking decision to ...

    FULL STORY
  • Kids’ heartfelt message to cleaners

    Rozelyn Maharaj was reduced to tears after pupils left her a huge card saying they were sorry for leaving a messy classroom. CrestClean’s Rozelyn Maharaj has been bowled over by a card from 20 youngsters at a Dunedin school after she went the extra mile when a ...

    FULL STORY
  • Popular couple are customer-focussed

    Rachel Gill receives her Certificate of Long Service from Viky Narayan, CrestClean’s Auckland South Regional Manager.

    Rachel Gill receives her Certificate of Long Service from Viky Narayan, CrestClean’s Auckland South Regional Manager. Business owners Shivraj Gill and his wife Rachel are highly regarded by their Auckland customers they clean for. It means that whenever they ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 610
    610 franchised business operators in New Zealand.
  • 1740
    1740 personnel in New Zealand alone.
  • 4621
    4621 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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