Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

October 2018

Quality is key for Esther in her new role

  She might be a relative newcomer to the industry but Esther Venkataiya has achieved a lot in the three years she’s been with CrestClean. Esther is the company’s new Quality Assurance Co-ordinator covering Christchurch and South Canterbury. It’s a role she loves. “I’ve always had an eye for the

Full Story
October 2018
Hilda Whatuira-Davies with Dunedin Regional Managers Tony and Nicky Kramers.

Accolades flow as couple celebrate 10 years as business owners

  In 2008 Hilda Whatuira-Davies found herself at a crossroads in her working life when she was made redundant. After five years at Sealord Dunedin, Hilda decided to seize the opportunity to do something completely different when the company announced it was shutting its fish processing plant. She considered becoming

Full Story
October 2018

CrestClean couple fulfil home dream with spacious new home in Auckland

  It was an occasion that just couldn’t pass without a photo to celebrate receiving the keys to their brand new home in one of Auckland’s fastest growing and sought after suburbs. And their beaming faces are a picture of pride, as Jeevan Gundampati and Mitra Kancharla pose together in

Full Story
September 2018

Excellence shines bright for business owners

  It was a big thumbs up for these Dunedin business owners whose dedication and hard work has been impressing their CrestClean customers. Each was presented with a Certificate of Excellence at the company’s recent annual team meeting by Grant McLauchlan, CrestClean’s Managing Director. The award is testament to the

Full Story
September 2018

Secret to a happy marriage? Become a CrestClean business owner!

A married couple who bought a CrestClean business discovered a surprise bonus – it’s been a real tonic for their relationship! Vikashni Prasad says working with her husband Atish Kishore has brought them even closer. “I think CrestClean has changed our life.” During the daytime Atish has a job as

Full Story
September 2018

Put customers first: Top tips from a successful CrestClean business owner

A new chapter is about to begin for successful CrestClean business owner Rakesh Bhan. After 12 years at the top of his game, the Tauranga franchisee is hanging up his cleaning gear for good to start a new business venture with his wife Mohini. The couple, who fled Fiji in

Full Story
August 2018

TV show features New Zealand’s ‘happiest cleaner’

  He’s been dubbed New Zealand’s happiest cleaner and there’s no mistaking that Cicero Calzada loves his work – the evidence being loud and clear. The CrestClean business owner, who just can’t resist breaking into song at every opportunity, appeared on TV Three’s The Project in the show’s weekly roundup

Full Story
August 2018
Tauranga Girls' College Principal Tara Kanji receives a gift pack and cutting board from Jan Lichtwark, CrestClean’s Tauranga Regional Manager.

Principal’s run of good fortune extends after she scoops CrestClean draw prize

  A Tauranga principal’s phenomenal run of good luck was extended after she visited the CrestClean stand at an education conference. Tara Kanji couldn’t believe it after learning she had scooped a luxury gift set of kitchen goodies after entering a prize draw. Hundreds of delegates to the New Zealand

Full Story
August 2018
Room 2 (Master Guard Room) at Ashburton Borough School were the lucky winners of Crest’s Cleanest Classroom Award. Handing out the pizza is CrestClean business owner Cicero Calzada.

Tasty pizza treat for school’s Cleanest Classroom winners

  There was a big cheer for CrestClean’s Cicero Calzad when he delivered a tasty treat to Ashburton Borough School. The Room 2 youngsters were rewarded with a pizza lunch for winning Crest’s Cleanest Classroom Award. The competition is run at many of the 500 schools throughout New Zealand that

Full Story
August 2018
Noel MacDonald, Chief Data Officer, Jenny Kemp, Warehouse Manager, with CrestClean Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager.

Cookie company’s all-sweet with Crest

A cheeky character took the biscuit when CrestClean managers dropped in on one of the country’s iconic brands – Cookie Time. The Cookie Muncher popped up to steal the limelight during a photoshoot with CrestClean’s Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager. Gina says Crest is

Full Story
August 2018
Linda Hill, Crest’s Auckland East Regional Director, with Margaret Walker and the prize hamper.

It’s pass the parcel as Crest’s hamper eventually finds a deserving home

It was third time lucky when a prize hamper donated by CrestClean went through several pairs of hands before a deserving winner was finally found. The box of luxury goodies had been up for grabs during a conference attended by members of Howick Pakuranga Principals’ Association. Delegates visiting the CrestClean

Full Story
July 2018
Randeep Singh receives a Certificate of Excellence award from CrestClean Managing Director Grant McLauchlan.

Crest builds on its reputation for quality cleaning and putting customers first

  Business is booming for CrestClean’s South Canterbury region as the company builds on its strong reputation for delivering an unrivalled service. “Last year was an amazing year – certainly the best we’ve ever had,” says Robert Glenie, Crest’s South Canterbury Regional Manager. The size of the CrestClean team has

Full Story

All Customer Care News

  • Quality is key for Esther in her new role

      Esther Venkataiya with CrestClean franchisee Nalin Dissanayake. She might be a relative newcomer to the industry but Esther Venkataiya has achieved a lot in the three years she’s been with CrestClean. Esther is the company’s new Quality Assurance ...

    FULL STORY
  • Accolades flow as couple celebrate 10 years a...

    Hilda Whatuira-Davies with Dunedin Regional Managers Tony and Nicky Kramers.

      Hilda Whatuira-Davies with Dunedin Regional Managers Tony and Nicky Kramers. In 2008 Hilda Whatuira-Davies found herself at a crossroads in her working life when she was made redundant. After five years at Sealord Dunedin, Hilda decided to seize the ...

    FULL STORY
  • CrestClean couple fulfil home dream with spaci...

      Mitra Kancharla and Jeevan Gundampati have just moved into a brand new home in Hobsonville Point. It was an occasion that just couldn’t pass without a photo to celebrate receiving the keys to their brand new home in one of Auckland’s fastest growing ...

    FULL STORY
  • Excellence shines bright for business owners

      Every month a Certificate of Excellence is awarded by each regional manager to the franchisee who gets the highest number of customer accolades. These proud Dunedin franchisees received their awards at the recent Dunedin Team Meeting. It was a big thumbs ...

    FULL STORY
  • Secret to a happy marriage? Become a CrestClea...

    Vikashni Prasad and Atish Kishore love being business owners and say working together has brought them closer. A married couple who bought a CrestClean business discovered a surprise bonus – it’s been a real tonic for their relationship! Vikashni Prasad says ...

    FULL STORY
  • Put customers first: Top tips from a successfu...

    Rakesh Bhan says it’s important to build strong relationships with customers. A new chapter is about to begin for successful CrestClean business owner Rakesh Bhan. After 12 years at the top of his game, the Tauranga franchisee is hanging up his cleaning gear ...

    FULL STORY
  • TV show features New Zealand’s ‘happiest c...

      Cicero Calzada has been in his element working at Bunnings, where the store’s catchy pop melodies resonate with his love of ‘80’s music. He’s been dubbed New Zealand’s happiest cleaner and there’s no mistaking that Cicero Calzada loves his ...

    FULL STORY
  • Principal’s run of good fortune extends afte...

    Tauranga Girls' College Principal Tara Kanji receives a gift pack and cutting board from Jan Lichtwark, CrestClean’s Tauranga Regional Manager.

      Tauranga Girls' College Principal Tara Kanji receives a gift pack and cutting board from Jan Lichtwark, CrestClean’s Tauranga Regional Manager. A Tauranga principal’s phenomenal run of good luck was extended after she visited the CrestClean stand at ...

    FULL STORY
  • New team shines bright with award

    Yogeeta and Amidesh Singh with their children, Yashika, 3, and Amisha, 8.

      Yogeeta and Amidesh Singh with their children, Yashika, 3, and Amisha, 8. On the living room wall of Yogeeta and Amidesh Singh’s Auckland home there is a certificate that’s testament to her commitment of gaining a bachelor in education ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 622
    622 franchised business operators in New Zealand.
  • 1776
    1745 personnel in New Zealand alone.
  • 4734
    4734 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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