Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

October 2017

Centre manager thrilled with CrestClean duo

Knowing they’ve done a great job for their customers is reward in itself for CrestClean’s Armit Singh and Karamjit Kaur. So learning they’d won the company’s quarterly prize for the most Certificates in Excellence Awards came as a mixture of shock and delight. But news of the couple’s prestigious award

Full Story
October 2017

High praise from Royal New Zealand Ballet

As professions go, dancing and cleaning are about as different as you can get. But these professionals from very contrasting walks of life have one big thing in common – maintaining high standards means having to keep on your toes at all times. Taking a break from rehearsals, a group

Full Story
October 2017

From employee to proud business owner

She is a familiar face at the law firm where her devotion to the cleaning has drawn countless compliments over the many years she has worked there. But when Sina Esau turned up for work one day five months ago, no one in the Christchurch office could miss her amazing

Full Story
October 2017

CrestClean’s training has a bonus for Waikato student

Top tips picked up during his CrestClean training have given Deepak Selvaraj a whole new approach to how he applies himself to his university studies. The 19-year-old student’s dad, John Selvaraj, has a CrestClean business in Hamilton and Deepak lends a hand with the cleaning when he can. It was

Full Story
October 2017

Mum-and-son team get fantastic feedback

A mum and son team who relocated from Auckland have hit the ground running in Hamilton. Purnima and Aaron Sing have been impressing customers, receiving glowing feedback from a high-profile food producer for their high standards and commitment to providing a top-notch service. And the enthusiastic pair have been buoyed

Full Story
October 2017

Gina’s fired-up to lead Christchurch team

She’s long admired CrestClean from afar – but now Gina Holland is rapt to be part of the close-knit Christchurch team. In her previous job as South Island Sales Manager for Waiwhetu Distributors, Gina got an insight into the CrestClean business model – and she liked what she saw. So

Full Story
September 2017

Couple hailed for helping to prevent blaze

Farmlands managers have praised a quick-thinking CrestClean team for their part in preventing what could have been a major fire. Leo Liyanage and Yahani Ranasinghe raised the alarm when they smelled something suspicious while cleaning the Dunedin office building on Monday evening. A strong burning smell left them worried that

Full Story
August 2017

School’s delight as Crest caretaker works smarter

When CrestClean caretaker Manjinder Sandhu needs to know what his next task should be it’s his smartphone that he turns to. For an innovative app not only displays a live list of current jobs that need his attention, it’s totally changed the way he works at Auckland’s Summerland Primary School.

Full Story
August 2017

Cleaners’ ‘wonderful manner and attitude’ praised

They’ve been in the business less than six months – but that’s not stopped a family franchise picking up glowing accolades for their work. Izack Ahmed and his dad Ahimad Nur were praised for the thoroughness of the cleaning after staff and pupils returned to Nelson Park Primary School for

Full Story
August 2017

Childhood centre: The cleaning just blows us away

When Robert Glenie popped in to an early childhood centre he was impressed by what he saw – and he knew the bar was set high for the standard of cleaning required. The six-year-old building at Methven is still in pristine condition and staff at Leap Ahead Preschool are not

Full Story
August 2017

Food firm praises ‘amazing’ cleaning

His hard work and dedication to the job have been praised by managers at one of the biggest snack food manufacturers in New Zealand. When Anand Achari took on the job of cleaning toilets at Bluebird he knew it would be challenging work. The busy production facility’s bathroom areas were

Full Story
August 2017

School’s delight at marking Daniel’s five-year milestone

When a principal was asked if she would present a Certificate of Long Service to her school cleaner she didn’t have to think twice. Carol Abley says nothing is too much for Daniel Park and he goes out of his way to make sure everything is kept to a high

Full Story

All Customer Care News

  • Centre manager thrilled with CrestClean duo

    ABC Marchwiel Centre Manager Tash Joyce with Armit Singh and Karamjit Kaur. Knowing they’ve done a great job for their customers is reward in itself for CrestClean’s Armit Singh and Karamjit Kaur. So learning they’d won the company’s quarterly prize for ...

    FULL STORY
  • High praise from Royal New Zealand Ballet

    Swapnil and Jyoti Raut enjoy a light-hearted moment with these dancers at the Royal New Zealand Ballet in Wellington. As professions go, dancing and cleaning are about as different as you can get. But these professionals from very contrasting walks of life have ...

    FULL STORY
  • From employee to proud business owner

    Sina Esau loves having her own cleaning business and says buying a CrestClean franchise has totally changed her life. She is a familiar face at the law firm where her devotion to the cleaning has drawn countless compliments over the many years she has worked ...

    FULL STORY
  • CrestClean’s training has a bonus for Waikat...

    Gaine Dalbeth, Operations Manager Provida Foods, Hamilton, is more than happy with the cleaning services provided by John and Deepak Selvaraj. Top tips picked up during his CrestClean training have given Deepak Selvaraj a whole new approach to how he applies ...

    FULL STORY
  • Mum-and-son team get fantastic feedback

    Aaron and Purnima Singh say they work really well together. A mum and son team who relocated from Auckland have hit the ground running in Hamilton. Purnima and Aaron Sing have been impressing customers, receiving glowing feedback from a high-profile food ...

    FULL STORY
  • Gina’s fired-up to lead Christchurch team

    Gina Holland, CrestClean’s new Christchurch South Regional Manager, meets some of her team members. Helping her celebrate her new role are Maya Ram, Kumaran Nair, John Kumar and Ester Venkataiya. She’s long admired CrestClean from afar - but now Gina Holland is ...

    FULL STORY
  • Couple hailed for helping to prevent blaze

    Leo Liyanage and Yahani Ranasinghe raised the alarm after fearing a fire was starting. Farmlands managers have praised a quick-thinking CrestClean team for their part in preventing what could have been a major fire. Leo Liyanage and Yahani Ranasinghe raised the ...

    FULL STORY
  • School’s delight as Crest caretaker works sm...

    Barb Dysart (centre) with Caroline Wedding and Manjinder Sandhu. When CrestClean caretaker Manjinder Sandhu needs to know what his next task should be it’s his smartphone that he turns to. For an innovative app not only displays a live list of current jobs ...

    FULL STORY
  • School: Cleaning team does a fantastic job

    Look how shiny the sink is. Amrit Singh and Karamjit Kaur have received great feedback from Beaconsfield School. Beaconsfield School Principal Hamish Brown has one word to describe the CrestClean team who look after his school – fantastic! He said the school ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 602
    602 franchised business operators in New Zealand.
  • 1711
    1711 personnel in New Zealand alone.
  • 4238
    4238 Business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months.

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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