Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

June 2017

Company’s delight at our shining star

Cleaning firms touting for business are regularly given the brush-off at Auckland company RFD Limited. Hardly surprising as CrestClean franchisee Kamal Singh has been doing a sterling job at the Marine safety equipment firm for the past 15 years. Tanya Eyre, who looks after purchasing, says they are delighted with

Full Story
June 2017

Sallies caretaker learns cleaning skills

Attending a course run by the Master Cleaners Training Institute has given Clinton Storer a whole new outlook to the way he approaches his job. Clinton, who works at the Salvation Army complex in Hamilton, joined CrestClean personnel on the Module 1 programme. As the charity’s caretaker, Clinton is responsible

Full Story
June 2017

Award gets pride of place in home

There wasn’t a moment’s hesitation when they were asked what they plan to do with their framed Long Service Award certificate. “It will go on the wall in the sitting room so everybody who comes to visit can see it. We are very proud,” said Ravina Prasad. And her husband

Full Story
June 2017

Kids sing their heart out for CrestClean

A unique musical treat was on the cards for two CrestClean franchisees when they popped into an Auckland school to hand out competition prizes. Shiva and Shartika Naicker had arrived at Baverstock Oaks School laden with pizza for Crest’s Cleanest Classroom Award winners. But the youngsters had a big surprise

Full Story
May 2017

CrestClean rescues boss from floor woes

Right place, right time proved a win-win situation for everyone and solved an ongoing cleaning headache for a top car dealership. Chris Churchward, Dealer Principal, Autoworld Timaru, was at his wits end trying to find a permanent way of keeping the showroom floor in pristine condition. Gleaming new vehicles from,

Full Story
May 2017

Newbies’ enthusiasm shines bright

CrestClean newbies Ashwin and Rownel Chandra have set the bar high in the short time they’ve been small business owners. The switched-on husband and wife franchisees embraced their training with open arms and soon made a big impression with their attitude and commitment to the job, says CrestClean’s Auckland West

Full Story
April 2017

Sweet treat for St Patrick’s Day

CrestClean’s Yasa Panagoda made sure plenty of “mud” was left behind when he visited two Christchurch schools on their special day. Yasa, Christchurch North Regional Manager, turned up laden with a large chocolate mud cake to help celebrate St Patrick’s Day – and his surprise sweet treat hit the mark

Full Story
March 2017

Mayor’s role in Crest’s Environmental Choice certification

Auckland’s Mayor has played a key role in CrestClean’s tribute to school staff who helped pave the way to the company gaining Environmental Choice accreditation. Phil Goff presented a Certificate of Appreciation to Leyette Callister, Principal of Howick Primary School. An Environmental Choice assessor visited the school to monitor a

Full Story
March 2017

Show me the money honey!

Money is often said to be one of the main reasons why couples squabble. So when a surprise $50 prize arrived at Randeep and Kiran Singh’s Timaru home it was hardly surprising a light-hearted tussle over who got to keep the cash broke out. A tug-of-war over the crisp $50

Full Story
March 2017

Company boss says Crest was obvious choice

The boss of a large international pharmaceutical company has paid tribute to the dedication of the Crest team that has been working at the South Auckland plant for more than a decade. Dr Doug Cleverly, Argenta’s Managing Director and founder, said he’d seen numerous contractors in different service industries used

Full Story
January 2017

Determined duo achieve homeownership dream

Meet two high-flying franchisees who’ve shown how determination and hard work can reap rich rewards in more ways than one. Dan and Madhu Pariachi’s CrestClean business is booming and they’ve now been able to purchase a place of their own – something that just a couple of years ago would

Full Story
December 2016
Franchisee Ram Kumar (centre) with Simarjeet Singh and Manjinder Singh.

Our reigning school team win caretaker’s praise

Kind-hearted CrestClean team members happily rose to the occasion when the heavens opened and a school’s community event was lashed by driving rain. It was a frantic day of constant mopping up and cleaning for franchisee Ram Kumar and his willing workers – but it was also a day that

Full Story

All Customer Care News

  • Company’s delight at our shining star

    Kamal Singh with Tanya Eyre at RFD Limited. Cleaning firms touting for business are regularly given the brush-off at Auckland company RFD Limited. Hardly surprising as CrestClean franchisee Kamal Singh has been doing a sterling job at the Marine safety equipment ...

    FULL STORY
  • Sallies caretaker learns cleaning skills

    Clinton Storer (second left) joins CrestClean personnel on the course. The upskilling event was taken by Jo Singh (centre). Also in the picture are Snyder Olegario, Nilmini Mudiyanselage, Heather Rapana and Manreet Kaur. Attending a course run by the Master ...

    FULL STORY
  • Award gets pride of place in home

    Shailesh Chandra and Ravina Prasad receive their Certificate of Long Service from Jan Lichtwark, CrestClean’s Tauranga Regional Manager. There wasn’t a moment’s hesitation when they were asked what they plan to do with their framed Long Service Award ...

    FULL STORY
  • Kids sing their heart out for CrestClean

    Shiva and Shartika Naicker are treated to a song by Baverstock Oaks School kids and their teacher Robert Tuli. A unique musical treat was on the cards for two CrestClean franchisees when they popped into an Auckland school to hand out competition prizes. Shiva ...

    FULL STORY
  • Thumbs up for CrestClean’s pizza treat

    CrestClean franchisee Waimarama Taumaunu thanks Rooms 8 and 9 pupils for keeping everything spic and span. It was a big thumbs up for CrestClean as these youngsters tucked into a pizza treat. The Mahora School pupils took top honours in the Cleanest Classroom ...

    FULL STORY
  • Cleaning chemicals gain ECNZ endorsement

    One of the range of CrestClean’s five janitorial products that has gained Environmental Choice New Zealand compliance CrestClean’s green credentials have received a second major endorsement from the country’s official ecolabelling organisation. The ...

    FULL STORY
  • CrestClean rescues boss from floor woes

    CrestClean franchisee Murray Kelly demonstrates the floor scrubber to Chris Churchward, Dealer Principal, Autoworld Timaru. Right place, right time proved a win-win situation for everyone and solved an ongoing cleaning headache for a top car dealership. Chris ...

    FULL STORY
  • Principal’s delight at donated equipment

    Shalvin Raj with Jo Hardwidge, Avondale Intermediate School Principal. It was a small gesture but the gift of some cleaning equipment has made a big difference for an Auckland school. To generate some extra funds, Avondale Intermediate School allows its hall to ...

    FULL STORY
  • Kids reveal how they won Crest contest

    Prasun Acharya was thrilled to deliver pizza to students at Devon Intermediate School, New Plymouth, as a reward for keeping their classroom clean and tidy. These delighted kids were in pizza heaven after a visit to their school by CrestClean’s Taranaki Regional ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 594
    594 franchised business operators in New Zealand.
  • 1697
    1697 personnel in New Zealand alone.
  • 4230
    4230 Business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months.

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries:
Call
0800 273 780

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