Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

August 2017

Cleaners’ ‘wonderful manner and attitude’ praised

They’ve been in the business less than six months – but that’s not stopped a family franchise picking up glowing accolades for their work. Izack Ahmed and his dad Ahimad Nur were praised for the thoroughness of the cleaning after staff and pupils returned to Nelson Park Primary School for

Full Story
August 2017

Childhood centre: The cleaning just blows us away

When Robert Glenie popped in to an early childhood centre he was impressed by what he saw – and he knew the bar was set high for the standard of cleaning required. The six-year-old building at Methven is still in pristine condition and staff at Leap Ahead Preschool are not

Full Story
August 2017

Food firm praises ‘amazing’ cleaning

His hard work and dedication to the job have been praised by managers at one of the biggest snack food manufacturers in New Zealand. When Anand Achari took on the job of cleaning toilets at Bluebird he knew it would be challenging work. The busy production facility’s bathroom areas were

Full Story
August 2017

School’s delight at marking Daniel’s five-year milestone

When a principal was asked if she would present a Certificate of Long Service to her school cleaner she didn’t have to think twice. Carol Abley says nothing is too much for Daniel Park and he goes out of his way to make sure everything is kept to a high

Full Story
August 2017

Health and safety a priority as clean up begins

CrestClean’s Dunedin teams sprang into action to help get customers up and running again following severe flooding. Dunedin Regional Manager Tony Kramers quickly mobilised CrestClean personnel after being called in when flash floods hit the region last weekend. A day of heavy rainfall across Canterbury and Otago saw river levels

Full Story
July 2017

School has surprise gift for franchisee

Going the extra mile for her customers is something Michelle Lockhart prides herself in. She loves working at Motueka South School where she and her husband Ross share the cleaning duties on Monday to Friday each week. So the Nelson franchisee didn’t have to think twice about donning her CrestClean

Full Story
July 2017

Top marks for keeping kindy clean

Making sure kids have a clean and hygienic place to play is paramount for Alex Lopez. As a dad himself, the CrestClean franchisee loves his job looking after two kindergartens in the Tauranga area where he sets the bar high in terms of cleanliness. And his work ethic and attention

Full Story
July 2017

Charity delighted at free-cleaning offer

When Tauranga’s Regional Manager was contacted by a local charity his subsequent visit to quote for the job had a totally unexpected outcome for everyone. After hearing how Homes of Hope offers a lifeline to children who have suffered abuse or trauma, Jan Lichtwark knew straight away he wanted to

Full Story
June 2017

Principal’s delight at Property Care team

CrestClean’s Property Care team at Rotorua Girls’ High School are a class act, says Principal Ally Gibbons. From the day Hemant Kumar and Rajni Chand took over caretaking duties the difference was remarkable, she says. “The first day they were here as early as I was and the place was

Full Story
June 2017

Company’s delight at our shining star

Cleaning firms touting for business are regularly given the brush-off at Auckland company RFD Limited. Hardly surprising as CrestClean franchisee Kamal Singh has been doing a sterling job at the Marine safety equipment firm for the past 15 years. Tanya Eyre, who looks after purchasing, says they are delighted with

Full Story
June 2017

Sallies caretaker learns cleaning skills

Attending a course run by the Master Cleaners Training Institute has given Clinton Storer a whole new outlook to the way he approaches his job. Clinton, who works at the Salvation Army complex in Hamilton, joined CrestClean personnel on the Module 1 programme. As the charity’s caretaker, Clinton is responsible

Full Story
June 2017

Award gets pride of place in home

There wasn’t a moment’s hesitation when they were asked what they plan to do with their framed Long Service Award certificate. “It will go on the wall in the sitting room so everybody who comes to visit can see it. We are very proud,” said Ravina Prasad. And her husband

Full Story

All Customer Care News

  • Cleaners’ ‘wonderful manner and attitude...

    Izack Ahmed and Abby Latu with Room 17 teacher Lynette Davidson. They’ve been in the business less than six months - but that’s not stopped a family franchise picking up glowing accolades for their work. Izack Ahmed and his dad Ahimad Nur were praised for ...

    FULL STORY
  • Childhood centre: The cleaning just blows us a...

    Stacey Mangin and Kaylene Hindson are delighted with the cleaning at Leap Ahead Preschool in Methven. When Robert Glenie popped in to an early childhood centre he was impressed by what he saw – and he knew the bar was set high for the standard of cleaning ...

    FULL STORY
  • Food firm praises ‘amazing’ cleaning

    Anand Achari with Tony Elliot, Bluebird's Operation Manager, and Irina Orekhova, Senior Supply Chains Manager. His hard work and dedication to the job have been praised by managers at one of the biggest snack food manufacturers in New Zealand. When Anand Achari ...

    FULL STORY
  • School’s delight at marking Daniel’s five-...

    Daniel Park receives his Certificate of Long Service from Carol Abley, Principal Stanmore Bay School. When a principal was asked if she would present a Certificate of Long Service to her school cleaner she didn’t have to think twice. Carol Abley says nothing ...

    FULL STORY
  • Health and safety a priority as clean up begin...

    Well-earned pizza for CrestClean teams at Mosgiel pictured taking a break from the flood clean-up work. CrestClean’s Dunedin teams sprang into action to help get customers up and running again following severe flooding. Dunedin Regional Manager Tony Kramers ...

    FULL STORY
  • School has surprise gift for franchisee

    Linda Beatson, Deputy Principal of Motueka South School, presents Michelle Lockhart with a bottle of wine and a ‘thank you’ card. Going the extra mile for her customers is something Michelle Lockhart prides herself in. She loves working at Motueka South ...

    FULL STORY
  • Hard Floor training has community spin off

    Rajeshri Panchal, Alpesh Patel, Swapnil Raut, Neha Malhotra and Mayuresh Bhatt. When CrestClean’s Wellington team was looking for a training venue the outcome was a win-win for everyone. The Hard Floor Care course, run by the Master Cleaners Training ...

    FULL STORY
  • Becoming business owners a dream realised

    Karamjit Kau and Amrit Singh at Southern Health School, one of CrestClean’s new customers at Timaru. Amrit Singh couldn’t be happier now he’s finally realised his dream of being his own boss. Buying a CrestClean franchise with his partner Karamjit Kau has ...

    FULL STORY
  • Top marks for keeping kindy clean

    Alex Lopez enjoys keeping everything clean at Inspired Otumoetai. With him is Jacqui Pritchard, Head Teacher. Making sure kids have a clean and hygienic place to play is paramount for Alex Lopez. As a dad himself, the CrestClean franchisee loves his job looking ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 602
    602 franchised business operators in New Zealand.
  • 1711
    1711 personnel in New Zealand alone.
  • 4238
    4238 Business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months.

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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