Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

August 2019
Rameshwar Sharma and Rasmi Kiran Lata receive their long service certificate from Damon Johnson, CrestClean’s Assistant Franchise Manager.

Couple receive 100 percent in customer satisfaction survey

Former telecommunications technician Rameshwar Sharma loves the variety he gets from running his own business. As a specialist in carpet care, window cleaning, and hard floor care, Rameshwar says no two days are quite the same. “I like the variety of the work and there’s no pressure and we do

Full Story
August 2019
Jay Gounder receives his long service award from Grant McLauchlan, CrestClean’s Managing Director.

Celebrating 10 successful years of business ownership in Hawke’s Bay

Switching from horticulture to commercial cleaning was a fruitful move for Jay Gounder who is celebrating a personal milestone with his business. Jay, who has been running his own successful CrestClean franchise for the past 10 years, says he hasn’t looked back since changing careers. He was encouraged to join

Full Story
August 2019
Poni and Tau Faavae receive their long service award from Grant McLauchlan, CrestClean’s Managing Director.

Climate change scientist who switched careers celebrates 10 years with CrestClean

A former environmental scientist who developed the blueprint for a Pacific island nation’s climate change strategy is celebrating 10 successful years with CrestClean. Before moving to New Zealand to start his own cleaning company, Poni Faavae worked as an adviser for the Tuvalu Government. He was instrumental in setting out

Full Story
August 2019

CrestClean business owner helps out after school fundraiser

Organisers of a school fundraiser had one less job to worry about thanks to CrestClean business owner Bura Takinoa. Bura volunteered to clean up following the successful quiz night and auction held at the Community Hall in Snells Beach, which raised $18,000 for Snells Beach School. Marissa Bale, one of

Full Story
August 2019

Top award after accolades from happy customers

They’ve landed a prestigious award following great feedback from customers delighted by the quality of their team’s cleaning. Shareen Raj, CrestClean’s Palmerston North/Kapiti Coast Regional Manager, says Tepuke and Patisepa Pola have had an outstanding year and she was delighted to award them the title of Kapiti Coast Franchisee of

Full Story

All Customer Care News

  • Couple receive 100 percent in customer satisfa...

    Rameshwar Sharma and Rasmi Kiran Lata receive their long service certificate from Damon Johnson, CrestClean’s Assistant Franchise Manager.

    Rameshwar Sharma and Rasmi Kiran Lata receive their long service certificate from Damon Johnson, CrestClean’s Assistant Franchise Manager. Former telecommunications technician Rameshwar Sharma loves the variety he gets from running his own business. As a ...

    FULL STORY
  • Celebrating 10 successful years of business ow...

    Jay Gounder receives his long service award from Grant McLauchlan, CrestClean’s Managing Director.

    Jay Gounder receives his long service award from Grant McLauchlan, CrestClean’s Managing Director. Switching from horticulture to commercial cleaning was a fruitful move for Jay Gounder who is celebrating a personal milestone with his business. Jay, who has been ...

    FULL STORY
  • Climate change scientist who switched careers ...

    Poni and Tau Faavae receive their long service award from Grant McLauchlan, CrestClean’s Managing Director.

    Poni and Tau Faavae receive their long service award from Grant McLauchlan, CrestClean’s Managing Director. A former environmental scientist who developed the blueprint for a Pacific island nation’s climate change strategy is celebrating 10 successful years with ...

    FULL STORY
  • CrestClean business owner helps out after scho...

    CrestClean’s Bura Takinoa with Marissa Bale. Organisers of a school fundraiser had one less job to worry about thanks to CrestClean business owner Bura Takinoa. Bura volunteered to clean up following the successful quiz night and auction held at the Community Hall ...

    FULL STORY
  • Top award after accolades from happy customers

    Tepuke Pola receives his award from Shareen Raj, CrestClean’s Palmerston North / Kapiti Coast Regional Manager. They’ve landed a prestigious award following great feedback from customers delighted by the quality of their team’s cleaning. Shareen Raj, ...

    FULL STORY
  • Flexible working hours brings plenty of family...

    Joby Joseph receives his long service award from Tony Kramers, CrestClean’s Dunedin Regional Manager. Since joining CrestClean, Joby Joseph has grown his business fivefold - but he still finds plenty of time for his young family. The father of two says running his ...

    FULL STORY
  • CrestClean’s regional franchisees of the yea...

      Joanne He  and Terry Zhang with CrestClean’s Christchurch South Regional Manager Gina Holland. CrestClean newcomers Joanne He and Terry Zhang have landed a major award in their first year of joining the company. The couple have won the title of ...

    FULL STORY
  • Former senior police officer loves running his...

    Vijay Nand is proud to receive his long service award.

    Vijay Nand is proud to receive his long service award. A former senior police officer is celebrating 10 years’ long service with CrestClean. Vijay Nand is originally from Fiji where he was a superintendent of police. Before arriving in New Zealand in 2003 he spent ...

    FULL STORY
  • Business owners commended as vehicles and equi...

    Ian Noon, the company’s Health Safety and Wellbeing leader, checks out tyres on Chirag Kansara’s car. Everything came under close scrutiny during an audit of CrestClean’s vehicle fleet operating in the Tauranga region. Dozens of vans and cars were ...

    FULL STORY
  • Beyond the job: Unsung hero recognised for com...

    Puti Apati and his wife Seiolita with their community award. When kids turn up to school without shoes it tugs at his heartstrings and in his mind’s eye he pictures his own upbringing in Fiji. As the school’s property caretaker, Puti Apati is a popular ...

    FULL STORY
  • Cleanest Classroom competition earns Napier ki...

    Deborah Herries hands out Easter eggs to children who won the Cleanest Classroom competition at St Patrick’s School, Napier.

    Deborah Herries hands out Easter eggs to children who won the Cleanest Classroom competition at St Patrick’s School, Napier. Easter arrived early for these delighted children who received chocolate eggs from CrestClean as a reward for their tidiness. The ...

    FULL STORY
  • Auditor impressed by standard of cleaning prov...

    Amanda Zinsli, Quality and Clinical Projects Manager, Hospice West Auckland, with CrestClean’s Ashna Devi and Edwin Prakash. The high standard of work carried out by CrestClean at Hospice West Auckland received a special mention during an official Government ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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