Cancer Society reckon Erwin’s ‘a keeper’
CrestClean franchisee Erwin Hubilla has received great feedback from his customer, The Cancer Society in Palmerston North.
In a Customer Quality Checklist, the company marked Erwin ‘excellent’ in many areas of his work and said they would recommend CrestClean to others.
When asked, ‘What is the most important thing we could do to improve our service to you?’ Their response: ‘Keep Erwin as our cleaner! He is such a lovely man and dedicated to his work.’
Palmerston North Regional Manager Steve O’Connell says Erwin is very dedicated and receives great feedback from his customers.
“He tells me often that he wants to keep all of his customers happy and in response, I can say he is doing just that.”
“I tell my teams: this is your business, so look after your customers and they will appreciate the hard work and excellent service that CrestClean provides,” says Steve. “Erwin’s great review is proof of this.”