Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

May 2019

Business owners commended as vehicles and equipment scrutinised

Everything came under close scrutiny during an audit of CrestClean’s vehicle fleet operating in the Tauranga region. Dozens of vans and cars were inspected in the wide-ranging checks, which also covered equipment and materials used by the franchised owner-operators.  Franchisees’ vehicles are required to be audited every six months to

Full Story
May 2019

Beyond the job: Unsung hero recognised for community work

When kids turn up to school without shoes it tugs at his heartstrings and in his mind’s eye he pictures his own upbringing in Fiji. As the school’s property caretaker, Puti Apati is a popular figure and he gets to know most of the children attending Kelston Intermediate School. But

Full Story
May 2019
Deborah Herries hands out Easter eggs to children who won the Cleanest Classroom competition at St Patrick’s School, Napier.

Cleanest Classroom competition earns Napier kids an Easter treat

Easter arrived early for these delighted children who received chocolate eggs from CrestClean as a reward for their tidiness. The St Patrick’s School youngsters went into a frenzy after learning they’d won CrestClean’s Cleanest Classroom competition. The competition is run at many of the 474 schools around the country that

Full Story
April 2019

Auditor impressed by standard of cleaning provided by CrestClean

The high standard of work carried out by CrestClean at Hospice West Auckland received a special mention during an official Government audit. “It went really well and the auditor was especially impressed with how clean the premises are and how tidy the cleaners’ workspace was,” says Amanda Zinsli, the hospice’s

Full Story
April 2019

Manager impressed by ‘terrific job’ carried out by CrestClean team

Doing the best job for his customers is something he takes pride in so when they give great feedback he couldn’t be happier. “Building that customer relationship is very important and if you constantly do good work people will appreciate it,” says CrestClean’s Dorsamy (Samy) Goundar. At Pact Group, where

Full Story

All Customer Care News

  • Business owners commended as vehicles and equi...

    Ian Noon, the company’s Health Safety and Wellbeing leader, checks out tyres on Chirag Kansara’s car. Everything came under close scrutiny during an audit of CrestClean’s vehicle fleet operating in the Tauranga region. Dozens of vans and cars were ...

    FULL STORY
  • Beyond the job: Unsung hero recognised for com...

    Puti Apati and his wife Seiolita with their community award. When kids turn up to school without shoes it tugs at his heartstrings and in his mind’s eye he pictures his own upbringing in Fiji. As the school’s property caretaker, Puti Apati is a popular ...

    FULL STORY
  • Cleanest Classroom competition earns Napier ki...

    Deborah Herries hands out Easter eggs to children who won the Cleanest Classroom competition at St Patrick’s School, Napier.

    Deborah Herries hands out Easter eggs to children who won the Cleanest Classroom competition at St Patrick’s School, Napier. Easter arrived early for these delighted children who received chocolate eggs from CrestClean as a reward for their tidiness. The ...

    FULL STORY
  • Auditor impressed by standard of cleaning prov...

    Amanda Zinsli, Quality and Clinical Projects Manager, Hospice West Auckland, with CrestClean’s Ashna Devi and Edwin Prakash. The high standard of work carried out by CrestClean at Hospice West Auckland received a special mention during an official Government ...

    FULL STORY
  • Manager impressed by ‘terrific job’ carrie...

    Dorsamy (Samy) Goundar with Tania Houghton at Pact Group. Doing the best job for his customers is something he takes pride in so when they give great feedback he couldn’t be happier. “Building that customer relationship is very important and if you ...

    FULL STORY
  • Pizza treat rewards kids for keeping their cla...

    CrestClean’s Jay Gounder presents pizza to children at Hastings Christian School after they won the Cleanest Classroom Award. These kids look so pleased with themselves after scoring a pizza lunch for being so tidy. The Hastings Christian School youngsters ...

    FULL STORY
  • CrestClean business owners help out for school...

    Aznayne Ali helping out at the school’s gala day. When Cornerstone School announced plans for a fundraiser CrestClean’s Aznayne Ali and Angeline Sahayam didn’t have to think twice about offering to help out. Angeline says they like nothing better than ...

    FULL STORY
  • Top marks from school principal

    Sunny Singh with Belinda Johnston, Principal at Anchorage Park Primary School. Nothing is ever too much trouble for Sunny Singh at Auckland’s Anchorage Park Primary School, says delighted principal Belinda Johnston. Belinda has been singing the praises of the ...

    FULL STORY
  • Bird-rescue pair officially honoured

    CrestClean’s Managing Director Grant McLauchlan presents a Certificate of Appreciation to Barbora Opavova and Dominik Drahoninsk. Looking on is Caroline Wedding, CrestClean’s Auckland West Regional Manager. CrestClean couple Dominik Drahoninsky and Barbora ...

    FULL STORY
  • Nelson is unbeatable for lifestyle, says Crest...

    Thomas Wanke says Nelson is simply the best place to live. Living in Nelson has ticked all boxes for CrestClean business owner Thomas Wanke who says the city offers the perfect lifestyle and the locals are friendly and welcoming. Thomas and his wife Christine ...

    FULL STORY
  • Couple’s commitment to the job wins high pra...

    KayTester, Principal at Sts Peter and Paul School, Lower Hutt, is delighted with the work carried out by CrestClean’s Gyaneshwar and Anzila Dass. A principal has showered praise on CrestClean couple Gyaneshwar and Anzila Dass and says they do a fantastic job at ...

    FULL STORY
  • It’s CrestClean to the rescue after quick-th...

    Dominik checks the storm drain during the rescue.

    An Auckland CrestClean franchisee was the hero of the day after rescuing a trapped baby bird that was stuck down a drain. Quick-thinking Dominik Drahoninsky used an attachment from his vacuum cleaner to scoop up the young chick, after his partner saw it fall into a ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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