Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

January 2019

Shiva’s the hero of the day after leaks flood busy medical centre

An Auckland doctor has paid a heartfelt tribute to CrestClean business owner Shiva Nacker for his quick response after a burst pipe flooded his surgery. Shiva rushed to Flat Bush Medical Centre after receiving a plea for help in an early morning call from GP Dr Hubert D’Cruze, who had

Full Story
March 2019

Top marks from school principal

Nothing is ever too much trouble for Sunny Singh at Auckland’s Anchorage Park Primary School, says delighted principal Belinda Johnston. Belinda has been singing the praises of the hardworking CrestClean business owner. “Sunny is always positive and caring, his presentation is smart and his team are polite. They are just

Full Story
March 2019

Bird-rescue pair officially honoured

CrestClean couple Dominik Drahoninsky and Barbora Opavova, who saved the life of a baby bird that was stuck in a drain, have been officially thanked by company boss Grant McLauchlan. A heart-warming video of the rescue at Hobsonville Point Secondary School captivated viewers throughout the country when it was featured

Full Story
February 2019

Nelson is unbeatable for lifestyle, says CrestClean business owner

Living in Nelson has ticked all boxes for CrestClean business owner Thomas Wanke who says the city offers the perfect lifestyle and the locals are friendly and welcoming. Thomas and his wife Christine are originally from Germany and have been living in New Zealand for the past seven years. When

Full Story
February 2019

Couple’s commitment to the job wins high praise from school’s principal

A principal has showered praise on CrestClean couple Gyaneshwar and Anzila Dass and says they do a fantastic job at her school. “They are a wonderful team and are they are very much part of our school community,” added Kay Tester, Principal at Sts Peter and Paul School, Lower Hutt.

Full Story
February 2019
Dominik checks the storm drain during the rescue.

It’s CrestClean to the rescue after quick-thinking team save baby bird

An Auckland CrestClean franchisee was the hero of the day after rescuing a trapped baby bird that was stuck down a drain. The wildlife rescue story  reached TV screens nationwide on Friday when it was featured on TV Three show The Project’s good news sector. The drama unfolded when Dominik’s

Full Story
February 2019
CrestClean’s Aznayne Ali with teachers Tarryn Rose, Heslia Swanepoel and Christina Havill

School’s big ‘thank you’ after CrestClean brings a shine to floors

When they returned after the end-of-term break these Palmerston North teachers were dazzled by how shiny the floors were. As part of the term clean at Cornerstone Christian School, CrestClean’s Aznayne Ali brought in his newly purchased floor machine to see if he could restore the vinyl floors to their

Full Story
January 2019

CrestClean team praised for their help at Waikato Women’s Refuge

CrestClean’s Hamilton regional manager has been thanked for providing a team to spruce up three houses that accommodate victims of domestic violence. Nivitesh Kumar says he didn’t need to think twice when asked if he could assist with a “spring clean” at the Waikato Women’s Refuge. “We wanted to do

Full Story
January 2019

Couples have sights set high as CrestClean exceeds expectations

CrestClean is attracting a new generation of motivated professionals keen to have more control of their working lives. High-achievers who have bought a cleaning franchise have included accountants, software designers, solicitors and people working in banking. Caroline Wedding, CrestClean’s Auckland West Regional Manager, says the cleaning industry is fulfilling the

Full Story
January 2019

CrestClean’s decade of sponsorship recognised by principals’ federation

CrestClean has been officially recognised for its ongoing support of the New Zealand Principals’ Association. NZPF President Whetu Cormick presented CrestClean’s Managing Director Grant McLauchlan with a long service certificate in recognition of the decade long partnership between the two organisations. He chose the recent annual meeting of the NZPF

Full Story
January 2019

Tidy kids surprise their CrestClean team with a special thank you song

School children had a big surprise in store for Aznayne Ali and his wife Anjeline Sahayam when the couple arrived to hand out pizza prizes. The CrestClean business owners were at Palmerston North’s Milson School to present the Cleanest Classroom Award – a competition that rewards kids for being tidy.

Full Story
January 2019

Deepesh is college’s shining star

It’s not just his cleaning that’s made him popular with staff and students at Wellington’s Scots College. His friendly approach and accommodating attitude is also where Deepesh Prasad shines, says Tania Steadman, the college’s Boarding House Matron. She says Deepesh has his work cut out ensuring bedrooms, living areas, bathrooms,

Full Story
December 2018

North Harbour teams receive awards from MP Mark Mitchell

  MP Mark Mitchell has paid tribute to CrestClean’s North Harbour teams, telling them that cleaners were often the unsung heroes of New Zealand workplaces. Mr Mitchell, the Member of Parliament for Rodney, was invited to attend a special afternoon tea to recognise the hard work and dedication of the

Full Story

All Customer Care News

  • Shiva’s the hero of the day after leaks floo...

    Shiva Nacker is thanked for his hard work by Satwinder Kaur, the centre’s administrator and receptionist. An Auckland doctor has paid a heartfelt tribute to CrestClean business owner Shiva Nacker for his quick response after a burst pipe flooded his ...

    FULL STORY
  • Top marks from school principal

    Sunny Singh with Belinda Johnston, Principal at Anchorage Park Primary School. Nothing is ever too much trouble for Sunny Singh at Auckland’s Anchorage Park Primary School, says delighted principal Belinda Johnston. Belinda has been singing the praises of the ...

    FULL STORY
  • Bird-rescue pair officially honoured

    CrestClean’s Managing Director Grant McLauchlan presents a Certificate of Appreciation to Barbora Opavova and Dominik Drahoninsk. Looking on is Caroline Wedding, CrestClean’s Auckland West Regional Manager. CrestClean couple Dominik Drahoninsky and Barbora ...

    FULL STORY
  • Nelson is unbeatable for lifestyle, says Crest...

    Thomas Wanke says Nelson is simply the best place to live. Living in Nelson has ticked all boxes for CrestClean business owner Thomas Wanke who says the city offers the perfect lifestyle and the locals are friendly and welcoming. Thomas and his wife Christine ...

    FULL STORY
  • Couple’s commitment to the job wins high pra...

    KayTester, Principal at Sts Peter and Paul School, Lower Hutt, is delighted with the work carried out by CrestClean’s Gyaneshwar and Anzila Dass. A principal has showered praise on CrestClean couple Gyaneshwar and Anzila Dass and says they do a fantastic job at ...

    FULL STORY
  • It’s CrestClean to the rescue after quick-th...

    Dominik checks the storm drain during the rescue.

    An Auckland CrestClean franchisee was the hero of the day after rescuing a trapped baby bird that was stuck down a drain. Quick-thinking Dominik Drahoninsky used an attachment from his vacuum cleaner to scoop up the young chick, after his partner saw it fall into a ...

    FULL STORY
  • School’s big ‘thank you’ after CrestClea...

    CrestClean’s Aznayne Ali with teachers Tarryn Rose, Heslia Swanepoel and Christina Havill

    CrestClean’s Aznayne Ali with teachers Tarryn Rose, Heslia Swanepoel and Christina Havill When they returned after the end-of-term break these Palmerston North teachers were dazzled by how shiny the floors were. As part of the term clean at Cornerstone ...

    FULL STORY
  • CrestClean team praised for their help at Waik...

    Refuge staff member Hera Osborne with the CrestClean team: Juno Vargehese, Simis James and Eldho Alias. CrestClean’s Hamilton regional manager has been thanked for providing a team to spruce up three houses that accommodate victims of domestic ...

    FULL STORY
  • Couples have sights set high as CrestClean exc...

    Pat and Rima Pathare and Ronald Reddy and Anjeni Devi take a break while working at the Academy for Gifted Education in Takapuna. CrestClean is attracting a new generation of motivated professionals keen to have more control of their working ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 625
    625 franchised business operators in New Zealand.
  • 1786
    1786 personnel in New Zealand alone.
  • 4773
    4773 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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