Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

January 2019

Couples have sights set high as CrestClean exceeds expectations

CrestClean is attracting a new generation of motivated professionals keen to have more control of their working lives. High-achievers who have bought a cleaning franchise have included accountants, software designers, solicitors and people working in banking. Caroline Wedding, CrestClean’s Auckland West Regional Manager, says the cleaning industry is fulfilling the

Full Story
January 2019

CrestClean’s decade of sponsorship recognised by principals’ federation

CrestClean has been officially recognised for its ongoing support of the New Zealand Principals’ Association. NZPF President Whetu Cormick presented CrestClean’s Managing Director Grant McLauchlan with a long service certificate in recognition of the decade long partnership between the two organisations. He chose the recent annual meeting of the NZPF

Full Story
January 2019

Tidy kids surprise their CrestClean team with a special thank you song

School children had a big surprise in store for Aznayne Ali and his wife Anjeline Sahayam when the couple arrived to hand out pizza prizes. The CrestClean business owners were at Palmerston North’s Milson School to present the Cleanest Classroom Award – a competition that rewards kids for being tidy.

Full Story
January 2019

Deepesh is college’s shining star

It’s not just his cleaning that’s made him popular with staff and students at Wellington’s Scots College. His friendly approach and accommodating attitude is also where Deepesh Prasad shines, says Tania Steadman, the college’s Boarding House Matron. She says Deepesh has his work cut out ensuring bedrooms, living areas, bathrooms,

Full Story
December 2018

North Harbour teams receive awards from MP Mark Mitchell

  MP Mark Mitchell has paid tribute to CrestClean’s North Harbour teams, telling them that cleaners were often the unsung heroes of New Zealand workplaces. Mr Mitchell, the Member of Parliament for Rodney, was invited to attend a special afternoon tea to recognise the hard work and dedication of the

Full Story
December 2018

Quality of cleaning delights penthouse apartment owner

It’s not only the quality of his work that CrestClean business owner John Corboy is known for. His upbeat personality and friendly approach has also led to many positive comments from his customers. John is a familiar face at Dunedin-based shared business space company Petridish. Owners Jason and Kate Lindsey

Full Story
December 2018

Kids get a real taste of Fiji thanks to hospitality of school cleaner’s family

When CrestClean’s Praneel Prasad heard that teachers and students at the school he looks after were planning to visit his homeland, he jumped at the chance to get involved. Although he couldn’t be there himself, Praneel arranged for the party from Hamilton Christian School to be met at the airport

Full Story
December 2018

‘Happiest cleaner’ thrilled at official thank you from CrestClean

It might have been several months since he appeared on TV screens across New Zealand but people are still recognising Cicero Calzada’s cheery face. The CrestClean business owner, from Ashburton, was dubbed the nation’s happiest cleaner when he was filmed for TV Three’s The Project in the show’s weekly roundup

Full Story
December 2018

Minister thanks CrestClean for its commitment to the school sector

A Government Minister has acknowledged CrestClean for its commitment to the New Zealand Principals’ Federation after the company reached a 10-year milestone as key sponsors. Associate Minister of Education Jenny Salesa made a special point of passing on her thanks when she met CrestClean’s Auckland South Regional Manager Viky Narayan

Full Story
November 2018

Sparkling feedback from customer after floors restored to original shine

Delivering a high standard of service and a determination to do the best job possible has won high praise for CrestClean’s Salesh and Bikashni Chand. The North Harbour business owners have received glowing feedback from one of their biggest customers, who says the couple’s work ethic and attitude is nothing

Full Story
November 2018

Real life ‘cleaning fairies’ work their magic at kindergarten

Do you believe in the cleaning fairies? Delighted staff members at Kidsfirst Kindergarten Maniototo certainly do. Just ask head teacher Debbie McNally what she thinks of the service provided by CrestClean’s Nathalie and Raymond Daniels. “They are excellent, and they are like cleaning fairies. I love them so much,” she

Full Story
November 2018

Owning a business fulfils Rina’s dream

She’s spent many years patiently waiting – but now she’s finally achieved her dream. For so long having her own business had remained beyond her reach for Rina Chand, who never ever gave up hope of one day being her own boss. Now, thanks to CrestClean, the former clothing industry

Full Story

All Customer Care News

  • Couples have sights set high as CrestClean exc...

    Pat and Rima Pathare and Ronald Reddy and Anjeni Devi take a break while working at the Academy for Gifted Education in Takapuna. CrestClean is attracting a new generation of motivated professionals keen to have more control of their working ...

    FULL STORY
  • CrestClean’s decade of sponsorship recognise...

    NZPF President Whetu Cormick, right, presents CrestClean’s Managing Director Grant McLauchlan with a long service certificate in recognition of the partnership between the two organisations. CrestClean has been officially recognised for its ongoing support of the ...

    FULL STORY
  • Tidy kids surprise their CrestClean team with ...

    Aznayne Ali arrives with pizza for these tidy kids in Palmerston North. School children had a big surprise in store for Aznayne Ali and his wife Anjeline Sahayam when the couple arrived to hand out pizza prizes. The CrestClean business owners were at Palmerston ...

    FULL STORY
  • Deepesh is college’s shining star

    At 28, Deepesh Prasad is proud to have his own cleaning business. It’s not just his cleaning that’s made him popular with staff and students at Wellington’s Scots College. His friendly approach and accommodating attitude is also where Deepesh Prasad ...

    FULL STORY
  • North Harbour teams receive awards from MP Mar...

      Salesh Chand and Bikashni Devi Chand receive their award from MP Mark Mitchell. MP Mark Mitchell has paid tribute to CrestClean’s North Harbour teams, telling them that cleaners were often the unsung heroes of New Zealand workplaces. Mr Mitchell, the ...

    FULL STORY
  • Quality of cleaning delights penthouse apartme...

    John Corboy loves working at shared business space company Petridish. It’s not only the quality of his work that CrestClean business owner John Corboy is known for. His upbeat personality and friendly approach has also led to many positive comments from his ...

    FULL STORY
  • Kids get a real taste of Fiji thanks to hospit...

    Students from Hamilton Christian School present CrestClean’s Praneel Prasad with a copy of the photo book of their trip to Fiji. When CrestClean’s Praneel Prasad heard that teachers and students at the school he looks after were planning to visit his homeland, ...

    FULL STORY
  • ‘Happiest cleaner’ thrilled at official th...

    Cicero Calzada has received a Certificate of Appreciation after his appearance on TV Three’s The Project. It might have been several months since he appeared on TV screens across New Zealand but people are still recognising Cicero Calzada’s cheery face. The ...

    FULL STORY
  • Minister thanks CrestClean for its commitment ...

    Associate Minister of Education Jenny Salesa with Viky Narayan. A Government Minister has acknowledged CrestClean for its commitment to the New Zealand Principals’ Federation after the company reached a 10-year milestone as key sponsors. Associate Minister of ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 623
    623 franchised business operators in New Zealand.
  • 1778
    1778 personnel in New Zealand alone.
  • 4773
    4773 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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