Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

December 2018

‘Happiest cleaner’ thrilled at official thank you from CrestClean

It might have been several months since he appeared on TV screens across New Zealand but people are still recognising Cicero Calzada’s cheery face. The CrestClean business owner, from Ashburton, was dubbed the nation’s happiest cleaner when he was filmed for TV Three’s The Project in the show’s weekly roundup

Full Story
December 2018

Minister thanks CrestClean for its commitment to the school sector

A Government Minister has acknowledged CrestClean for its commitment to the New Zealand Principals’ Federation after the company reached a 10-year milestone as key sponsors. Associate Minister of Education Jenny Salesa made a special point of passing on her thanks when she met CrestClean’s Auckland South Regional Manager Viky Narayan

Full Story
November 2018

Sparkling feedback from customer after floors restored to original shine

Delivering a high standard of service and a determination to do the best job possible has won high praise for CrestClean’s Salesh and Bikashni Chand. The North Harbour business owners have received glowing feedback from one of their biggest customers, who says the couple’s work ethic and attitude is nothing

Full Story
November 2018

Real life ‘cleaning fairies’ work their magic at kindergarten

Do you believe in the cleaning fairies? Delighted staff members at Kidsfirst Kindergarten Maniototo certainly do. Just ask head teacher Debbie McNally what she thinks of the service provided by CrestClean’s Nathalie and Raymond Daniels. “They are excellent, and they are like cleaning fairies. I love them so much,” she

Full Story
November 2018

Owning a business fulfils Rina’s dream

She’s spent many years patiently waiting – but now she’s finally achieved her dream. For so long having her own business had remained beyond her reach for Rina Chand, who never ever gave up hope of one day being her own boss. Now, thanks to CrestClean, the former clothing industry

Full Story
October 2018
Cleaning-customer-franchise-book-Nelson

Attention to detail wins praise for Tracey

They are two professional women in occupations that are poles apart. But architecture and commercial cleaning have one big thing in common – attention to detail is everything. It’s a value shared by architect Simone Wenk and CrestClean business owner Tracey Andersen. Simone has set the bar high for the

Full Story
October 2018

Quality is key for Esther in her new role

  She might be a relative newcomer to the industry but Esther Venkataiya has achieved a lot in the three years she’s been with CrestClean. Esther is the company’s new Quality Assurance Co-ordinator covering Christchurch and South Canterbury. It’s a role she loves. “I’ve always had an eye for the

Full Story
October 2018
Hilda Whatuira-Davies with Dunedin Regional Managers Tony and Nicky Kramers.

Accolades flow as couple celebrate 10 years as business owners

  In 2008 Hilda Whatuira-Davies found herself at a crossroads in her working life when she was made redundant. After five years at Sealord Dunedin, Hilda decided to seize the opportunity to do something completely different when the company announced it was shutting its fish processing plant. She considered becoming

Full Story
October 2018

CrestClean couple fulfil home dream with spacious new home in Auckland

  It was an occasion that just couldn’t pass without a photo to celebrate receiving the keys to their brand new home in one of Auckland’s fastest growing and sought after suburbs. And their beaming faces are a picture of pride, as Jeevan Gundampati and Mitra Kancharla pose together in

Full Story
September 2018

Excellence shines bright for business owners

  It was a big thumbs up for these Dunedin business owners whose dedication and hard work has been impressing their CrestClean customers. Each was presented with a Certificate of Excellence at the company’s recent annual team meeting by Grant McLauchlan, CrestClean’s Managing Director. The award is testament to the

Full Story
September 2018

Secret to a happy marriage? Become a CrestClean business owner!

A married couple who bought a CrestClean business discovered a surprise bonus – it’s been a real tonic for their relationship! Vikashni Prasad says working with her husband Atish Kishore has brought them even closer. “I think CrestClean has changed our life.” During the daytime Atish has a job as

Full Story
September 2018

Put customers first: Top tips from a successful CrestClean business owner

A new chapter is about to begin for successful CrestClean business owner Rakesh Bhan. After 12 years at the top of his game, the Tauranga franchisee is hanging up his cleaning gear for good to start a new business venture with his wife Mohini. The couple, who fled Fiji in

Full Story

All Customer Care News

  • ‘Happiest cleaner’ thrilled at official th...

    Cicero Calzada has received a Certificate of Appreciation after his appearance on TV Three’s The Project. It might have been several months since he appeared on TV screens across New Zealand but people are still recognising Cicero Calzada’s cheery face. The ...

    FULL STORY
  • Minister thanks CrestClean for its commitment ...

    Associate Minister of Education Jenny Salesa with Viky Narayan. A Government Minister has acknowledged CrestClean for its commitment to the New Zealand Principals’ Federation after the company reached a 10-year milestone as key sponsors. Associate Minister of ...

    FULL STORY
  • Sparkling feedback from customer after floors ...

    Salesh and Bikashni Chand with Lavonne Caine Delivering a high standard of service and a determination to do the best job possible has won high praise for CrestClean’s Salesh and Bikashni Chand. The North Harbour business owners have received glowing feedback ...

    FULL STORY
  • CrestClean’s dumpling chefs raise $325 at sc...

    Spotswood Primary School Principal Mark Fisher with CrestClean’s Prasun and Diksha Acharya. Demand for their homemade chicken dumplings saw CrestClean’s Prasun and Diksha Acharya rushed off their feet trying to keep up. It’s the second time Prasun, the ...

    FULL STORY
  • Real life ‘cleaning fairies’ work their ma...

    Raymond and Nathalie Daniels are over the moon with the property they have just bought in Ranfurly. Do you believe in the cleaning fairies? Delighted staff members at Kidsfirst Kindergarten Maniototo certainly do. Just ask head teacher Debbie McNally what she ...

    FULL STORY
  • Principal impressed by CrestClean’s Cleanest...

    CrestClean’s Sandeep Kumar hands out pizza to the winners of the Cleanest Classroom Award. A pizza prize was the incentive that kept these kids on track to win a tasty treat for having the tidiest classroom. The Methven Primary School youngsters impressed ...

    FULL STORY
  • Owning a business fulfils Rina’s dream

    Rina Chand takes great pride in her business and keeping her Nissan NV200 shiny and clean. She’s spent many years patiently waiting - but now she’s finally achieved her dream. For so long having her own business had remained beyond her reach for Rina Chand, ...

    FULL STORY
  • Attention to detail wins praise for Tracey

    Cleaning-customer-franchise-book-Nelson

    Tracey Andersen presents a copy of CrestClean's anniversary book - Snapshot - to Simone Wenk at her Mapua Studio. They are two professional women in occupations that are poles apart. But architecture and commercial cleaning have one big thing in common - ...

    FULL STORY
  • Quality is key for Esther in her new role

      Esther Venkataiya with CrestClean franchisee Nalin Dissanayake. She might be a relative newcomer to the industry but Esther Venkataiya has achieved a lot in the three years she’s been with CrestClean. Esther is the company’s new Quality Assurance ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 623
    623 franchised business operators in New Zealand.
  • 1778
    1778 personnel in New Zealand alone.
  • 4773
    4773 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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