Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

September 2019
CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building.

CrestClean specialists help prepare company’s impressive new building

An Invercargill company preparing for the opening of its impressive new headquarters called in CrestClean experts to tackle the landmark building’s vast glass frontage. Southland Farm Machinery spokeswoman Hollie Cooper says cleaning the huge expanses of glass required a specialist knowledge and the right approach. “There’s a lot of glass

Full Story
September 2019
Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School.

Warm welcome for RecycleKiwi in Invercargill

RecycleKiwi has landed in Invercargill with the first resource pack being presented to Invercargill’s St Theresa’s school. Principal Julian Ineson was delighted to receive the colourful box from CrestClean’s Invercargill Regional Manager Glenn Cockroft, and franchisee Kim Jin, who has just taken over the cleaning of the school in the

Full Story
September 2019
David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua.

School has big focus on creating cleaner and tidier environment

Students and staff at Queenstown’s Shotover Primary School have been doing their bit to help CrestClean personnel create a cleaner and tidier environment. CrestClean Central Otago Regional Manager Danny Mastroianni has been working closely with school property manager David White to bring greater efficiencies in the cleaning. Students are encouraged

Full Story
September 2019
Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland.

CrestClean’s hand-hygiene training sessions helps school battle winter ills

A CrestClean manager has won praise from a Christchurch school principal for teaching kids about the importance of adopting good hand-hygiene habits. Gina Holland offered to run awareness sessions at Halswell Primary School after Stuart Cameron got in touch for advice following an unprecedented level of student absences due to

Full Story
September 2019
Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai.

Stickers in te reo Maori encourage kids to adopt good recycling habits

Six words in te reo Maori are helping to teach New Zealand kids good recycling habits. The words feature on a set of colourful bilingual stickers that are a key component of RecycleKiwi – a brand new initiative aimed at schools that offers guidance and advice on waste management and

Full Story

All Customer Care News

  • CrestClean specialists help prepare company’...

    CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building.

    CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building. An Invercargill company preparing for the opening of its impressive new headquarters called in CrestClean experts to tackle the landmark building’s vast glass ...

    FULL STORY
  • Warm welcome for RecycleKiwi in Invercargill

    Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School.

    Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School. RecycleKiwi has landed in Invercargill with the first resource pack being presented to Invercargill’s St ...

    FULL STORY
  • School has big focus on creating cleaner and t...

    David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua.

    David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua. Students and staff at Queenstown’s Shotover Primary School have been doing their bit to help CrestClean personnel create a cleaner and tidier environment. CrestClean ...

    FULL STORY
  • CrestClean’s hand-hygiene training sessions ...

    Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland.

    Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland. A CrestClean manager has won praise from a Christchurch school principal for teaching kids about the importance of adopting good hand-hygiene ...

    FULL STORY
  • Stickers in te reo Maori encourage kids to ado...

    Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai.

    Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai. Six words in te reo Maori are helping to teach New Zealand kids good recycling habits. The words feature on a set of colourful bilingual ...

    FULL STORY
  • Former carpenter finds his niche as school’...

    Principal Janet Moyle with caretaker Tagau Meleson seen presenting a RecycleKiwi resource pack.

    Principal Janet Moyle with caretaker Tagau Meleson seen presenting a RecycleKiwi resource pack. He’s become the school’s “Mr Fix-it” and nothing is too much trouble for Tagau Meleson. The carpenter and joiner, who has more than 40 years’ experience, has ...

    FULL STORY
  • Caretaker wins praise of grateful school princ...

    Shalvin Raj with Don Buck School’s Principal Jennice Murray (right) and admin staff Carolyn Goffin and Michelle Lewis.

    Shalvin Raj with Don Buck School’s Principal Jennice Murray (right) and admin staff Carolyn Goffin and Michelle Lewis. Putting her school’s caretaking duties in CrestClean’s hands has been a resounding success, says Principal Jennice Murray. “I would never ...

    FULL STORY
  • Couple receive 100 percent in customer satisfa...

    Rameshwar Sharma and Rasmi Kiran Lata receive their long service certificate from Damon Johnson, CrestClean’s Assistant Franchise Manager.

    Rameshwar Sharma and Rasmi Kiran Lata receive their long service certificate from Damon Johnson, CrestClean’s Assistant Franchise Manager. Former telecommunications technician Rameshwar Sharma loves the variety he gets from running his own business. As a ...

    FULL STORY
  • Celebrating 10 successful years of business ow...

    Jay Gounder receives his long service award from Grant McLauchlan, CrestClean’s Managing Director.

    Jay Gounder receives his long service award from Grant McLauchlan, CrestClean’s Managing Director. Switching from horticulture to commercial cleaning was a fruitful move for Jay Gounder who is celebrating a personal milestone with his business. Jay, who has been ...

    FULL STORY
  • Climate change scientist who switched careers ...

    Poni and Tau Faavae receive their long service award from Grant McLauchlan, CrestClean’s Managing Director.

    Poni and Tau Faavae receive their long service award from Grant McLauchlan, CrestClean’s Managing Director. A former environmental scientist who developed the blueprint for a Pacific island nation’s climate change strategy is celebrating 10 successful years with ...

    FULL STORY
  • CrestClean business owner helps out after scho...

    CrestClean’s Bura Takinoa with Marissa Bale. Organisers of a school fundraiser had one less job to worry about thanks to CrestClean business owner Bura Takinoa. Bura volunteered to clean up following the successful quiz night and auction held at the Community Hall ...

    FULL STORY
  • Top award after accolades from happy customers

    Tepuke Pola receives his award from Shareen Raj, CrestClean’s Palmerston North / Kapiti Coast Regional Manager. They’ve landed a prestigious award following great feedback from customers delighted by the quality of their team’s cleaning. Shareen Raj, ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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