Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

August 2018
Room 2 (Master Guard Room) at Ashburton Borough School were the lucky winners of Crest’s Cleanest Classroom Award. Handing out the pizza is CrestClean business owner Cicero Calzada.

Tasty pizza treat for school’s Cleanest Classroom winners

  There was a big cheer for CrestClean’s Cicero Calzad when he delivered a tasty treat to Ashburton Borough School. The Room 2 youngsters were rewarded with a pizza lunch for winning Crest’s Cleanest Classroom Award. The competition is run at many of the 500 schools throughout New Zealand that

Full Story
August 2018
Noel MacDonald, Chief Data Officer, Jenny Kemp, Warehouse Manager, with CrestClean Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager.

Cookie company’s all-sweet with Crest

A cheeky character took the biscuit when CrestClean managers dropped in on one of the country’s iconic brands – Cookie Time. The Cookie Muncher popped up to steal the limelight during a photoshoot with CrestClean’s Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager. Gina says Crest is

Full Story
August 2018
Linda Hill, Crest’s Auckland East Regional Director, with Margaret Walker and the prize hamper.

It’s pass the parcel as Crest’s hamper eventually finds a deserving home

It was third time lucky when a prize hamper donated by CrestClean went through several pairs of hands before a deserving winner was finally found. The box of luxury goodies had been up for grabs during a conference attended by members of Howick Pakuranga Principals’ Association. Delegates visiting the CrestClean

Full Story
July 2018
Randeep Singh receives a Certificate of Excellence award from CrestClean Managing Director Grant McLauchlan.

Crest builds on its reputation for quality cleaning and putting customers first

  Business is booming for CrestClean’s South Canterbury region as the company builds on its strong reputation for delivering an unrivalled service. “Last year was an amazing year – certainly the best we’ve ever had,” says Robert Glenie, Crest’s South Canterbury Regional Manager. The size of the CrestClean team has

Full Story
July 2018
Linda Hill is loving her new role as CrestClean’s Auckland East regional manager.

Meet CrestClean’s new regional manager for East Auckland

  Ask her what she enjoys most about being in sales and you might be a little surprised by the answer. Linda Hill, CrestClean’s new Auckland East regional manager, says there’s no better feeling than seeing a potential customer go from grumpy to gleeful when their problem is solved. “I

Full Story
July 2018
Paul Ferris, CEO of the Catholic Education Convention makes the prize draw on the CrestClean stand. Looking on is Sam Creasy, CrestClean’s National Accounts Manager.

Education conference delegates seek solution to caretaking dilemma

Changing the cleaners literally proved to be a breath of fresh air for a school suffering from a little wee problem. The sorry saga of the classroom that was adjacent to the boys’ toilets was just one of the anecdotal stories told to CrestClean managers who attended a recent education

Full Story
July 2018
Rupendra Sharma receives his 15 Year Service Award from CrestClean’s Grant McLauchlan.

Accolades flow after 15 successful years running his CrestClean business

  It’s often said it’s the little things in life that can make a big difference to your day. For staff at Auckland’s Brand Developers, it’s the care and consideration shown by their cleaner that’s earned him their respect and where he’s become “one of the team”. They can’t speak

Full Story
July 2018
The Cubby House Centre Manager Lyn Coulton with CrestClean business owners Afelee Niumea and Makalita Afelee.

Team praised for helping to maintain high standards at childhood centre

  Trusting their child’s health and safety to a preschool is a big step for many parents. When choosing an early-learning centre they feel comfortable with, first impressions go a long way and can play a big part in the decision-making process for mums and dads, says Lyn Coulton, from

Full Story
July 2018
Brian Bayly, Macleans Primary School principal, presents a card and gift voucher to CrestClean’s Kamal Jeet Singh.

School puts on special morning tea to thank Kamal for his 16 years’ service

  Kamal Jeet Singh was showered with compliments about his dedication to the job during a special morning tea put on in his honour by an Auckland school. The CrestClean business owner has been looking after Macleans Primary School for the past 16 years. Kamal is handing over the cleaning

Full Story
June 2018

Cleaning kick-started career with Crest for experienced martial arts guru

  Just like the martial arts passion that keeps him fighting fit, his role as a CrestClean Quality Assurance Co-ordinator keeps Woo Sung Lee on his toes. The 41 year old, an accomplished Taekwondo master, has proved to be a high-flyer within the company and is loving his new job.

Full Story
June 2018
Billy Singh and Sonia Kaur with their daughter Amaira. The couple have just bought their first home.

Commitment to making their business a success brings reward of own home

  Their CrestClean business has helped an Invercargill family get a foothold on the housing ladder and secure a place they can finally call home. It was a big day last month for Billy Singh and Sonia Kaur and their 2-year-old daughter Amaira when they got the keys to the

Full Story
June 2018
Lollipops Centre Manager Sonia Jordan with CrestClean business owners Shahash Adhikary and his wife Isha Pyakurel.

Centre manager’s delight with CrestClean team

CrestClean business owner Isha Pyakurel knows the importance of maintaining hygiene and cleanliness around children. As a mum herself, she has worked at kindergartens as a staff reliever. So when Isha began looking after the cleaning at Lollipops early childhood centre, New Plymouth, the work was second nature to her.

Full Story

All Customer Care News

  • Tasty pizza treat for school’s Cleanest Clas...

    Room 2 (Master Guard Room) at Ashburton Borough School were the lucky winners of Crest’s Cleanest Classroom Award. Handing out the pizza is CrestClean business owner Cicero Calzada.

      Room 2 (Master Guard Room) at Ashburton Borough School were the lucky winners of Crest’s Cleanest Classroom Award. Handing out the pizza is CrestClean business owner Cicero Calzada. There was a big cheer for CrestClean’s Cicero Calzad when he ...

    FULL STORY
  • Cookie company’s all-sweet with Crest

    Noel MacDonald, Chief Data Officer, Jenny Kemp, Warehouse Manager, with CrestClean Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager.

    Noel MacDonald, Chief Data Officer, Jenny Kemp, Warehouse Manager, with CrestClean Managing Director Grant McLauchlan and Gina Holland, Christchurch South Regional Manager. A cheeky character took the biscuit when CrestClean managers dropped in on one of the ...

    FULL STORY
  • It’s pass the parcel as Crest’s hamper eve...

    Linda Hill, Crest’s Auckland East Regional Director, with Margaret Walker and the prize hamper.

    Linda Hill, Crest’s Auckland East Regional Director, with Margaret Walker and the prize hamper. It was third time lucky when a prize hamper donated by CrestClean went through several pairs of hands before a deserving winner was finally found. The box of luxury ...

    FULL STORY
  • Crest builds on its reputation for quality cle...

    Randeep Singh receives a Certificate of Excellence award from CrestClean Managing Director Grant McLauchlan.

      Randeep Singh receives a Certificate of Excellence award from CrestClean Managing Director Grant McLauchlan. Business is booming for CrestClean’s South Canterbury region as the company builds on its strong reputation for delivering an unrivalled ...

    FULL STORY
  • Couple win franchisees of year title

    Nadeesha and Nalin Dissanayake receive their award from Grant McLauchlan, Crest’s Managing Director, and Sam Lewis, General Manager Franchise Services.

      Nadeesha and Nalin Dissanayake receive their award from Grant McLauchlan, Crest’s Managing Director, and Sam Lewis, General Manager Franchise Services. When he got a late night call that there was a serious water leak at a surgical centre, Nalin ...

    FULL STORY
  • Meet CrestClean’s new regional manager for E...

    Linda Hill is loving her new role as CrestClean’s Auckland East regional manager.

      Linda Hill is loving her new role as CrestClean’s Auckland East regional manager. Ask her what she enjoys most about being in sales and you might be a little surprised by the answer. Linda Hill, CrestClean’s new Auckland East regional manager, says ...

    FULL STORY
  • Education conference delegates seek solution t...

    Paul Ferris, CEO of the Catholic Education Convention makes the prize draw on the CrestClean stand. Looking on is Sam Creasy, CrestClean’s National Accounts Manager.

    Paul Ferris, CEO of the Catholic Education Convention makes the prize draw on the CrestClean stand. Looking on is Sam Creasy, CrestClean’s National Accounts Manager. Changing the cleaners literally proved to be a breath of fresh air for a school suffering from a ...

    FULL STORY
  • Accolades flow after 15 successful years runni...

    Rupendra Sharma receives his 15 Year Service Award from CrestClean’s Grant McLauchlan.

      Rupendra Sharma receives his 15 Year Service Award from CrestClean’s Grant McLauchlan. It’s often said it’s the little things in life that can make a big difference to your day. For staff at Auckland’s Brand Developers, it’s the care and ...

    FULL STORY
  • Team praised for helping to maintain high stan...

    The Cubby House Centre Manager Lyn Coulton with CrestClean business owners Afelee Niumea and Makalita Afelee.

      The Cubby House Centre Manager Lyn Coulton with CrestClean business owners Afelee Niumea and Makalita Afelee. Trusting their child's health and safety to a preschool is a big step for many parents. When choosing an early-learning centre they feel ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 622
    622 franchised business operators in New Zealand.
  • 1776
    1745 personnel in New Zealand alone.
  • 4734
    4734 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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